Commercial Ops Specialist

Responsibilities:

● Develop and implement a systematic approach to assess the quality of content on the platform.

● Ensure accurate and timely data entry and reporting. Prepare comprehensive reports and metrics on quality assurance activities and findings for management and stakeholders.

● Configure and manage deals for both pandamart and verticals shops.

● Conduct thorough testing of front-end interfaces, websites, mobile apps, and other digital platforms to identify bugs, usability issues, and inconsistencies.

● Evaluate the usability and user experience of front-end interfaces from the perspective of customers and restaurant partners.

● Collaborate with the sales and commercial teams on a daily basis and manage other stakeholder relationships.

● Maintain a deep understanding of the Salesforce & Foodpanda platform. Utilize Platforms to track and analyze data, providing insights for process improvement.

● Provide feedback and recommendations to improve navigation, interaction flows, and overall user satisfaction.

● Take ownership of special projects aimed at enhancing effectiveness of processes and efficiency.

● Collaborate with team members to implement and learn new tools or technologies that can improve overall operations.

● Bachelor’s degree in any discipline.

● Preferred candidates with relevant experience in a similar business domain, with 1–2 years of professional experience.

● Prior working experience in the e-commerce industry is required.

● Hands-on experience with design tools such as Adobe Photoshop, Adobe Illustrator, Canva or similar software will be considered an added advantage.

● Candidates must have basic proficiency in Excel and Google Sheets, including the use of common formulas.

● Excellent typing speed and accuracy.

● Ability to work effectively under pressure.

● Strong communication skills and a disciplined work approach.