Community Association Manager

Overview   The Community Association Manager (CAM)/Account Manager role within Amelia Island Management is responsible for creating a positive day‑to‑day experience for all AIM customers and employees by delivering effective Account Management services that support the success of assigned homeowner and condominium associations. This position oversees and monitors all common areas, implements the decisions of each association’s Board of Directors, and administers services, programs, and operations in alignment with established policies and guidelines. The CAM/Account Manager reports directly to the Director of Amelia Island Management.   Essential Functions:   1. Inspections, documentation, communications, and coordination:   Inspect assigned associations daily/weekly/monthly Ensure all association contracts are current and up to date Ensure full understanding of management agreement on each assigned association Contact Presidents or Board Members of assigned associations, at least weekly Field telephone calls from owners, guests and presidents Field calls from insurance agents and real estate agents Interface with State and County Boards and Inspectors for associations Interface with contractors and consultants daily Coordinate activities of contractors Coordinate with Administrative Assistant regarding meeting preparations   2. Contractor relations, Financial Reporting, Association Support:   Assist in maintaining files on contractors and update information as needed Verify invoices from contractors for payment Resolve issues between contractors and associations Input on annual budgets for assigned associations Review monthly income and expense budgets Prepare long range plans for improvements of associations Monitor and coordinate refurbishment projects for assigned associations Interface with owners, guests and Rental Properties regarding leaks and other owner challenges Provide digital imagery support for all associations Respond to emergencies 24/7   3. General duties and Training;   Perform “Manager on Duty” functions for all associations periodically Perform other duties as assigned by the Director Accomplish forty hours of in-house training annuallyFulfill State requirements for continuing CAM training bi-annuallyParticipate in Home Team and Company training 4. Meetings:   Contact assigned Presidents and Board Members – weekly Omni Service Tradition - monthly Meet with contractors/owners – as required Participate in committee meetings of associations – as required Attend Board of Directors meetings – as required   Tools & Equipment/Licenses:          Must have, or be able to obtain, a Community Association Managers license in accordance with Florida Statute 468; computer; copier; fax; tape recorder; Florida driver’s license and reliable transportation.   Working Environment/Required Skills or Proficiencies:   Extensive computer skills, including proficiency in Microsoft Outlook, Word, Excel and Power Point and Enumerate software Strong interpersonal and customer service skills Strong organizational skills Ability to work without supervision and to multi-task High School Diploma, some College preferred Minimum of Five years of Customer Service preferably in a Professional Services environment Clear, concise written and verbal communications skills Ability to lead and motivate contractors to achieve goals ability to coach and counsel contractors Ability to deal with public on a daily basis   Physical Job Requirements (for essential functions only) Must be ambulatory be able to: climb stairs, sit or stand for long periods of time Push, occasionally pull or lift 25 to 30 lbs Must have full range of motion of both arms and hands Must be able to see and hear Good health; ability to extend office work to outdoor property inspections and construction site monitoring, inspect stairwells to include multi story buildings