Merchant Operations Associate (Comms & Engagement), Uber Eats

#Greatmindsdontthinkalike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Over the past few years, Uber Eats has grown from a service in Taipei into an island-wide platform across Taiwan. We’ve expanded from delivering great meals to providing essential everyday items, driven by a team that embraces challenges and grows stronger together.

Merchants are at the core of what we do. From global brands to local favorites, they shape the vibrant food culture that has made Uber Eats Taiwan one of our top-performing markets globally. This role sits at the center of how we support merchants across strategy, sales, and operations.

The Merchant Operations, Comms & Engagement team plays a key role in shaping how we #BuildWithHeart with our merchant partners. Externally, we ensure high-quality, consistent, and effective communications across channels. Internally, we serve as a coordination hub, partnering with cross-functional teams—including Commercial, Legal, Policy, PR, and Marketing—to drive alignment and synergy.

Beyond communication, we strengthen merchant engagement through online and offline programs and collaborate with external partners to enhance the overall merchant experience and unlock additional value for our partners.

About the Role

As the Merchant Operations Associate, Comms & Engagement, you will play a key role in leading and designing high-quality and effective communications to over 80k merchant partners across Taiwan. You will help ensure a seamless and consistent merchant experience, with a focus on communication excellence and engagement at scale.

Your primary mission is to manage and optimize communication and engagement initiatives that support our merchant partners. You will:

• Develop and manage merchant communication strategies across content and channels, ensuring quality, consistency, and efficiency.
• Coordinate with cross-functional teams to align on messaging and ensure smooth execution of initiatives.
• Develop and manage merchant engagement events or programs, including online and offline events.
• Collaborate with internal and external partners to enhance the merchant experience and unlock additional value.

Your Impact in Role

• B2B Communication Strategy Development

• Manage the development and execution of merchant communication plans, ensuring alignment with business objectives and resonance with merchant partners.

• Monitor communication channel performance and cost efficiency, providing regular reporting and supporting optimization efforts.

• Partner with the team to ensure communication content (e.g., copy, visuals, formats) is engaging, effective, and aligned with brand guidelines.

• Merchant Engagement & Partnerships

• Own the planning and work with the team on execution of merchant engagement initiatives, including online and offline events, to strengthen relationships and enhance brand presence.

• Manage industry partnerships to deliver additional value and benefits to merchant partners.

• Cross-Functional Collaboration

• Collaborate closely with cross-functional teams (Operations, Commercials, PR, Legal, Marketing, etc.) to ensure alignment, information accuracy, and successful execution of initiatives.

• Innovation and Creative Ideas

• Stay informed on market trends and identify opportunities to improve communication and engagement strategies.

• Propose and support new ideas and initiatives to enhance the overall merchant experience.

Basic Qualifications

• Experience & Industry Knowledge: Minimum of 3 years of experience in communications, program management, marketing, or operations. Experience in eCommerce, technology platforms, or merchant-facing roles is preferred.
• Communication & Content Excellence: Strong written and verbal communication skills, with the ability to craft clear, engaging messaging and ensure consistency across multiple communication channels.
• Project Management & Execution: Proven ability to manage multiple initiatives simultaneously, with strong attention to detail and a track record of delivering high-quality work in a fast-paced environment.
• Stakeholder Management & Collaboration: Experience working cross-functionally and coordinating with multiple stakeholders to drive alignment and ensure smooth execution of initiatives.
• Language Skills: You must be fluent in Mandarin and English (reading, writing, and speaking).

Preferred Qualifications

• Experience & Industry Knowledge: Prior experience in the food and beverage industry, preferably with merchant-facing experience or can demonstrate an understanding of merchant sentiments and needs.

What's in it for you?

Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it’s like to work at Uber today. We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber, #OneUber.

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with # OneUber in mind, supporting the whole you and the way that you work best.

• You will receive monthly Uber credits to use against the full value of Eats, Rides and Grocery (anything you can order in app) plus a 17% discount (which exists even when your credits expire).
• Family comes first, and our paid parental leave (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to Cleo, flexible return to work options, and additional Uber credits during their period of leave (because let's face it, who wants to cook with a little one around?)
• Reset, Refresh and Recharge: we have a generous unlimited paid leave policy, providing paid leave in addition to the statutory 20 days annually (excluding certain roles in the CommOps org).
• Personal health and wellbeing - depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gym / fitness memberships, mindfulness apps, fitness equipment, ski passes and more. We also provide Employee Assistance Programs (EAP) that connect you to resources & support.
• Uber has always been a flexible organisation and COVID has only amplified this. Our global policy is 50% of time in office, we provide the opportunity to work for one month a year in another Uber location and employees can apply to be fully remote if you think that’s best for you. These opportunities are tailored to specific individuals, roles and teams.
• When you are in the office, we have an amazing range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program; catered lunch / breakfast (location dependant) and you’ll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.

Unsure if this role is the right fit for you?

We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].