Resident Experience Manager

Resident Relations & Community Experience • Lead reputation management initiatives across review platforms and internal feedback channels. • Mediate and resolve resident complaints with empathy and professionalism. • Coordinate mutual terminations in accordance with company and legal standards. • Identify resident needs during crisis management efforts, collaborating with leadership and emergency services. • Oversee resident insurance compliance and follow-up efforts. • Organize and execute resident events to build community engagement #WeAreCardinal.