Family & Children Medicaid - Eligibility Team Lead

Now Hiring: Family Children Medicaid Eligibility Team Lead (FCMA) Location: WakeMed Raleigh – 3000 New Bern Avenue, Raleigh, NC Schedule: Hybrid Are you a detail‑driven problem solver who thrives in a leadership role? Join our Wake County Social Services team at WakeMed as the Family Children Medicaid Eligibility Team Lead (FCMA) and help ensure families in our community receive the support they depend on. What You’ll Do: • Provide day‑to‑day supervisory coverage and guidance for a team of case managers and administrative staff • Support management with operational needs and collaborate closely with WakeMed partners • Conduct quality audits for Family Children Medicaid categories • Train and coach new and seasoned staff through group sessions and one‑on‑one instruction • Assign and schedule work to maintain seamless operations • Conduct local hearings for Family Children Medicaid appeals • Pull, evaluate, and communicate results from daily and monthly reports • Monitor OnBase and provide technical support as needed • Assist supervisors and contribute to policy alignment and compliance efforts • Maintain vacant caseloads until positions are filled What Sets You Up for Success: You’ll excel in this role if you can work independently with minimal oversight, build strong working relationships with WakeMed personnel, and confidently guide others through changing processes, systems, and regulations. Requirements: • Ability to obtain an annual flu vaccine and maintain required immunizations (unless exempt) • Current CPR certification, or ability to obtain and maintain it • Completion of required hospital learning modules annually This is a dynamic opportunity to lead, support, and make a meaningful impact in the community. If you're ready to bring your expertise, leadership, and passion for service to Wake County Social Services and WakeMed, we’d love to hear from you.