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Job Description
- Act as a first responder for faults and outages on Google's production network. Diagnose, troubleshoot, and resolve complex network issues to restore service and maintain network health.
- Ensure adherence to network repair Service Level Objectives (SLOs). Perform root cause analysis on network incidents and implement corrective actions to prevent future occurrences.
- Identify opportunities for and contribute to the development of automation and tooling to improve repair times and reduce manual effort.
- Collaborate with internal teams and external vendors to manage and resolve network issues.
- Monitor network health and identify potential risks or performance degradation. Participate in an on-call rotation to provide 24/7 network support.