Customer Service Representative - Bilingual
Job Description
Management Level
IEQ, Next Starts Now
We are EQ, a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. Our 5,000 employees support over 20 million shareholders and 12,000 leading organizations globally. EQ’s mission is to digitize every aspect of shareholder interaction, making investments more accessible, transparent and more engaging than ever before.
With the integration of Notified, EQ is the only global technology partner dedicated to both public relations and investor relations solutions.
***Must be bilingual in Mandarin/English
***This role is 100% remote
***This is a temporary assignment with full time hours
Role Summary
The Proxy Call Center Representatives handle inbound and outbound calls on various Proxy and Information Agent Campaigns.
Core Duties/Responsibilities
The successful candidate will be responsible for the following:
Handle incoming and outgoing Proxy Solicitation and Information Agent calls.
Handle a large volume of calls from an automated dialer.
Manual research of contact information for shareholders.
Solicit shareholder votes and accurately record voting instructions.
Respond to shareholder inquiries using fact sheets and materials provided.
Maintain an updated call center database by entering information.
Produce results and maintain required performance metrics.
FULL TIME HOURS, Monday – Friday
Some Saturdays may be required.
MANDATORY 2-day paid Training and peer coaching period attendance.
PC [Windows 8 or higher]—No Macs, Chromebooks, iPads or Tablets.
Must have good internet speed and a quiet workspace.
Overtime [paid] is required before or after their shift during peak volumes.
Preventative medical plan is available through UHC Medical Insurance for all Temporary employees.
Shift Times: 9:00 am - 4:00 pm OR 4:00 pm – 11:00 pm
Skills, Capabilities and Attributes
The successful candidate will demonstrate the following experience, skills and behaviors:
1-3 years of high-volume call center experience.
Intermediate level proficiency with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.).
Excellent phone etiquette.
Experience working in a high volume/fast paced call center (virtual call center preferred).
Resourceful and able to work independently.
Ability to quickly react to questions and refer to support guides.
Ability to effectively follow scripts and department procedures.
Compensation
- $19.00 hourly
Equal Opportunity Statement
We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.