Field Service Technician

 

Field Service Technician

  

Responsibilities:  

• Provide phone and in-person technical support for users, addressing issues related to Win11, O365 applications, desktops, laptops and Mobile devices.  

• Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation.  

• Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment.  

• Cisco Network Infrastructure knowledge including routers, switches, IPS circuits, MDFs/IDFs.  

• Experience with network monitoring tools such as Solarwinds.  

• Experience supporting Office space, Sales, Delivery, Production and Warehouse WMS functions.  

• Document support requests and resolutions using ServiceNow.  

• Install, configure, and troubleshoot Microsoft Win11 systems, Samsung phones,   
  Apple iphones, ipads, Office 365 applications and client specific software.  

• Manage mobile IT asset deployment and retrieval utilizing Mobile Device Management (MDM) software (AirWatch / Knox Portal), including laptops / desktops during employee onboarding and offboarding.  

• Experience with provisioning OKTA Multi-Factor Authentication (MFA) solutions.  

• Participate in after-hours P1 and P2 support as needed.  

• Provide Audio/Visual (A/V) support for meetings, conferences, and briefings.  

• Assist with project deployments, imaging, configuring and provisioning IT assets and vendor management.  

• Software distribution and installation.  

• Maintain IT asset management, tracking, and inventory control.  
• Technicians may be required to work out of their personal vehicles.  In this instance they are required to keep accurate records for mileage re-imbursement.  Technicians must also keep their vehicle properly maintained which includes cleanliness and regular maintenance.  Technicians are also required to maintain a clean motor vehicle record.

  

Qualifications:  

• US citizen or Lawful Permanent Resident.  

• 2 year AA/AAS degree or equivalent.  

• 2-4 years of experience in IT supporting clients on-site/remote in an enterprise corporate environment.  

• Proficiency in troubleshooting laptops, desktops, network printers, and other peripherals.  

• Strong knowledge of Microsoft O365 applications and client-specific software.  

• Familiarity with Active Directory, PXE imaging, Workstation Windows11.  

• Experience with remote desktop connectivity tools such as Microsoft SCCM, RDP, RDC, Tanium or other Remote Assistance utilities.  

• Basic understanding of network protocols, including TCP/IP and wireless connections.  

• Audio/Visual (A/V) support experience a plus.  

• Excellent communication skills, both written and verbal.  

• Ability to work independently and as part of a team.  

• Strong analytical problem-solving skills and attention to detail.  

  

Physical Requirements:  

• Must be able to lift up to 40lbs.  

• Must be able to stand or walk for extended periods of time.  

• Must be able to walk up and down stairs or ramps.  

• Must be able to kneel and work under desks or in confined spaces.  

  

Soft Skills:  

• Dependability and proactive work ethic.  

• Ability to work with strong personalities and meet customer expectations.  

• Coachable and responsive to feedback from leadership.  

• Team player with a positive attitude  

  

 

 

#LI-JM1