Medicare Supplement Underwriter & Applicant Interviewer

Medicare Supplement Underwriter & Applicant Interviewer

Location: IAS Headquarters - Clearwater, FL

Join Insurance Administrative Solutions (IAS) - a proud member of the Integrity family of companies offering unrivaled insurance administrative services!  IAS is a leading third-party administrator, headquartered in Clearwater, FL, providing business process outsourcing services to insurance carriers across the U.S. Since 2002, IAS has supported policy administration for insureds nationwide with a focus on accuracy, efficiency, and service excellence.

IAS operates with a cohesive, team-focused culture of a specialized service organization, while benefiting from the strength and scale of Integrity—one of the nation’s leading insurance distribution platforms.

About the Role

In this role, you’ll be on the front lines of the underwriting process, conducting applicant interviews and ensuring accurate, thorough information is gathered to support sound underwriting decisions. Your work directly impacts the experience of Medicare Supplement applicants nationwide. You’ll thrive if you enjoy meaningful conversations, critical thinking, and working in a fast-paced environment where attention to detail truly matters.  If you have knowledge of pharmaceuticals or medical terminology, this may be the ideal position for you!

What You’ll Do

• Conduct inbound and outbound phone interviews with Medicare Supplement applicants

• Verify application information with accuracy and professionalism

• Follow structured scripts and use supplemental medical questionnaires when needed

• Listen carefully and probe thoughtfully to gather complete, accurate details

• Identify and request outstanding underwriting requirements

• Enter interview details and documentation into the administrative system

• Evaluate applicants against underwriting guidelines established by carrier clients

• Collaborate with team members to ensure timely and accurate application processing

What You Bring

• High school diploma/GED with 1+ year of experience in medical insurance, pharmacy, clinical coding, or customer service

• Medical insurance or pharmacy experience preferred; prescription drug knowledge required

• Excellent verbal/written communication and strong phone handling skills

• Detail-oriented problem solver with sound judgment, confidentiality, and ethical standards

• Highly organized with the ability to multitask and manage time in a fast-paced environment

• Proficient in Microsoft Office and general computer skills

• Self-motivated, team-oriented, and able to adapt to changing needs

• Flexible to work assigned schedules, rotating coverage, and overtime as needed

• May have agent license but no active appointments

What We Offer

• We value flexibility and recognize the importance of work‑life balance. This role will begin as fully onsite to support learning and team integration. As proficiency is demonstrated, hybrid work opportunities may be introduced, dependent on business needs and department practices.

• Medical, Dental, and Vision Insurance

• 401(k) with company support

• Paid Holidays + Generous PTO

• Community Service PTO

• FSA / HSA options

• Life Insurance

• Short- and Long-Term Disability

Why You’ll Love It Here

You won’t just process applications, you’ll play a key role in helping people access important insurance coverage, all while building a career within a growing, supportive organization.