PBX Operator - PRN

Job: PBX Operator 
Classification: Hourly/Non-Exempt 
Job Category: 5 Administrative Support Workers

Position Summary
The PBX Operator is the pivotal point of communication for the facility. They are responsible for answering incoming calls politely and ensuring they reach the correct department, clinic, or person. PBX Operators answer and log calls for clinics during their closed hours. Efficient information management is necessary, as well as a pleasant demeanor. In case of emergencies or codes, the PBX Operator is responsible for making sure that all necessary parties are informed of the situation via various methods of communication and that emergency services have been notified.
 
Essential Functions
-Keep up to date on-call information, as well as communication preferences for each contact
-Adheres to and follows all patient experience initiatives
-Reports to and depart from work on time and as scheduled
-Performs other duties as assigned
-Must be able to deal with stress while maintaining composure　
-Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS).

Work Experience
-At least one year of experience in customer service and/or related field is preferred.

Education
-High school diploma or equivalent preferred.
 
Physical Demands and Work Environment
Lifting/Carrying    Pushing/Pulling             
Lbs.      % Time     Lbs.      % Time
1-10       0-33       1-10       0-33
11-20     0-33     11-20      0-33 
21-50     0-33     21-50      0-33
51-75     0-33     51-75      0-33
76-100   0-33     76-100    0-33

Movement               % Time
Bend/Stoop/Twist             0-33
Crouch/Squat                   0-33
Kneel/Crawl                     0-33 
Reach Above Shoulder       0-33    
Reach Below Shoulder       0-33
Repetitive Arm                 0-33
Repetitive Hand              34-66
Grasping                         34-66
Squeezing                       0-33
Climb Stairs                     None
Walking Uneven                None
Walking Even                    0-33

Environment        % Time
Indoors                    67-100
Outdoors              None
Extreme Heat      None 
Dusty                     None    
Excessive Noise   34-66

Equipment           % Time
Motor Vehicles    None
Foot Pedals          None
Extreme Heat      None 
Dusty                    None    
Excessive Noise  34-66

Work near         % Time
Machinery         None
Electricity          None
Sharps                None
Chemicals          None
Fumes                None
Heights              None

Endurance       Hours at Once      Total in 12HR
Sit                                  4                      10
Stand                             1                       1
Walk                              1                       1