Analyst, Service Contract & Warranty

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Primary Responsibilities:

• Ability to communicate effectively and professionally with customers.

• Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded

• Manage spares orders of interior products, acting as the primary contact.

• Process and monitor all customer issues and concerns, from initiation to closure using an ERP system.

• Verify order details: part numbers, quantities, pricing, and shipping info.

• Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues

• Ensuring all necessary flow-downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately

• Achieve all key performance indicators and achieve best in class performance

• Participate in continuous improvement initiatives

• Address inquiries on order status, pricing, delivery, cancellations, and returns.

• Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles

• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Qualifications:

• Bachelor’s Degree

• OR in the absence of a degree, 6 years of relevant experience is required

• Experience in resolving customer complaints and problems

• MS Outlook, Excel, PowerPoint, Word proficient

• Strong numerical, written, and verbal communication and reasoning skills

• Experience analyzing and troubleshooting challenging and uncommon scenarios

• Ability to manage time-sensitive and high-pressure situations without supervision

• Aerospace or manufacturing industry experience

• SAP experience

• Salesforce experience

• Reporting, database manipulation and/or VBA is a plus

• Work Schedule: Monday to Friday - 8:30am to 5:00pm; Saturday and Sunday - Rest day

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