Analytic Product Operation, Data Platform (Multiple Positions)

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

About the Team Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!

Responsibilities Manage the end-to-end pre-sale and post-sale operation support for Data Analytic products, including Business Intelligence (BI) tools and User Behavior Analysis (UBA). Review, research, formulate and optimize user growth and user satisfaction outcomes utilizing data analytics and BI tools, modeling and techniques. Support product teams in reaching business goals by providing key support services including designing training session, assisting in formulating Go-to-market strategy, designing and documenting webinars. Act as account manager in establishing strong relationship with internal and external customers, address critical issues or emergencies, gather and consolidate feedback, and develop and optimize solutions. Provide strategic advice to key customers, identifying their needs, providing insights and ensuring a seamless product experience to maximize retention and adoption.

Qualifications Must have a Master's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Technology, Mathematics, Data Science, Operations Research or a related field, and 1 year of related work experience; OR a Bachelor's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Technology, Mathematics, Data Science, Operations Research or a related field, and 3 years of related work experience.

Of the required experience, must have 1 year of experience in each of the following: Building data services or applications using data query engines: HBase, Elastic Search, ClickHouse, or SQL Server; Using SQL queries and data visualization tools to gather, process, visualize, and analyze large quantities of data to detect trends and anomalies in support of business opportunity identification; Generating data visualization and dashboards for technical and non-technical audiences; and Identifying business problems and proposing growth opportunities with data-driven insights.

Travel Requirement: Domestic and international travel required up to 10%.

Type: Full time, 40 hours/week Location: San Jose, CA Salary Range: $125694 - $168000 per year

To Apply, click the apply button below. Contact [email protected] if you have difficulty submitting resume through the website.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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