Implement social and community expansion strategies across your product portfolio, completely aligning with specific product areas (PA) priorities and managing execution requirements for all channel launches.
Partner closely with internal PR, Legal, Product, and Engineering teams to actively advocate users and drive cohesive public facing problem resolutions.
Monitor key social channels to track real time engagement trends, serving as an expert who translates user feedback into actionable insights for corporate reports.
Act as the premier line of defense for high consequence social alerts, thoroughly investigating critical escalations within established service level agreements (SLAs) to mitigate brand security risks.
Architect end-to-end external communications including deep blogs in the established brand voice, while continuously identifying opportunities to improve protocols and user experiences.

Product Support Manager, gUP Platforms and Devices Social and Community

Job Description