SAP RISE Server Management Specialist

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Key Responsibilities

SAP RISE ECS Infrastructure Operations

• Manage and support SAP systems hosted on SAP RISE ECS platforms.
• Coordinate with SAP ECS operations teams for infrastructure-related activities.
• Monitor server health, system performance, and resource utilization.
• Ensure availability, reliability, and security of SAP production and non-production environments.
• Participate in SAP landscape maintenance activities and scheduled downtime events.

Server Administration

• Administer Linux and Windows servers supporting SAP applications.
• Perform OS-level troubleshooting, patching, upgrades, and maintenance.
• Manage file systems, storage allocations, and server performance tuning.
• Monitor CPU, memory, disk, and network utilization.

Incident & Problem Management

• Handle L1/L2/L3 infrastructure incidents as per SLA commitments.
• Perform root cause analysis (RCA) for recurring issues.
• Coordinate with SAP ECS, cloud providers, and customer teams during critical incidents.
• Drive incident resolution and service restoration activities.

Monitoring & Automation

• Utilize monitoring tools for proactive infrastructure monitoring.
• Configure alerts and thresholds for critical SAP systems.
• Develop and maintain automation scripts using Shell, Bash, PowerShell, or Python.
• Generate operational reports and dashboards.

Backup, Recovery & DR Support

• Support backup and restore operations.
• Participate in disaster recovery testing and execution.
• Validate backup success and recovery readiness.

Security & Compliance

• Implement OS hardening and security best practices.
• Support vulnerability remediation activities.
• Ensure compliance with organizational and customer security standards.
• Coordinate periodic audits and compliance checks.

Change & Release Management

• Execute infrastructure changes following ITIL processes.
• Participate in maintenance windows and planned upgrades.
• Support SAP kernel, OS, and infrastructure upgrade activities.
• Maintain change documentation and implementation records.

Stakeholder Management

• Collaborate with SAP Basis teams, SAP ECS teams, cloud providers, and customer stakeholders.
• Participate in operational review meetings.
• Provide technical updates and status reports.

Who You Are

Required Technical Skills

SAP Technologies

• SAP RISE with SAP
• SAP ECS (Enterprise Cloud Services)
• SAP NetWeaver
• SAP S/4HANA
• SAP HANA Database
• SAP Solution Manager (preferred)

Operating Systems

• Red Hat Enterprise Linux (RHEL)
• SUSE Linux Enterprise Server (SLES)
• Microsoft Windows Server

Cloud Platforms

• SAP RISE Infrastructure
• Exposure to:
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Google Cloud (preferred)

Monitoring & Tools

• Dynatrace
• SAP Focused Run
• Grafana
• Nagios
• ServiceNow
• ITSM tools

Scripting

• Shell Scripting
• Bash
• PowerShell
• Python

Required Experience

• 5+ years of experience in server administration and infrastructure operations.
• Hands-on experience supporting SAP landscapes in SAP RISE ECS environments.
• Experience working with Managed Service Providers (MSP/MSM) supporting enterprise SAP customers.
• Strong troubleshooting skills across OS, infrastructure, and SAP-hosted environments.
• Experience in 24x7 support operations and on-call rotations.

Preferred Certifications

• SAP Technology Associate Certifications
• Linux Administration Certifications (RHCSA/RHCE)
• ITIL Foundation
• Cloud Certifications (AWS/Azure/GCP)

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to work in global support environments.
• Customer-focused approach with adherence to SLAs and operational excellence.

Typical KPIs

• Incident resolution within SLA.
• System uptime and availability.
• Change success rate.
• Infrastructure compliance score.
• Customer satisfaction (CSAT).
• Mean Time to Resolve (MTTR).

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.