Job Description
About Us
You'll be excited to work in this role if...
- You’re able to stay calm when someone else is upset. You don’t take it personally and you like helping work through a problem.
- You take pride in following through on the small details. Logged notes, completed follow-ups, no loose ends.
- You want a hands-on role where no two days are the same, working face-to-face with customers from all walks of life.
About the role
The InLife Coordinator at Splend is a face-to-face position that plays a crucial role in maintaining and enhancing customer relationships post-sale. This position is responsible for ensuring that all day-to-day hub operations related to customer management run smoothly.
As the primary point of contact for customers after they have been onboarded, you will handle everything from vehicle exchanges and returns to managing fleet operations and responding to customer inquiries. Your goal is to solve problems efficiently while aligning solutions with business objectives, ensuring a seamless and exceptional customer experience across all touchpoints.
You'll be excited to work in this role if...
- You’re able to stay calm when someone else is upset. You don’t take it personally and you like helping work through a problem.
- You take pride in following through on the small details. Logged notes, completed follow-ups, no loose ends.
- You want a hands-on role where no two days are the same, working face-to-face with customers from all walks of life.
About the role
The InLife Coordinator at Splend is a face-to-face position that plays a crucial role in maintaining and enhancing customer relationships post-sale. This position is responsible for ensuring that all day-to-day hub operations related to customer management run smoothly.
As the primary point of contact for customers after they have been onboarded, you will handle everything from vehicle exchanges and returns to managing fleet operations and responding to customer inquiries. Your goal is to solve problems efficiently while aligning solutions with business objectives, ensuring a seamless and exceptional customer experience across all touchpoints.
About Us
Benefits & Support
💰 Bonus scheme: Opportunity to earn based on your performance
🏖️ Annual leave: 25 days + bank holidays
🎂 Day off for your Birthday!
🚘 Salary packaging with 15% employer contributions for Electric Vehicles
📖 Dedicated Learning & Development platform
❤️🩹 Private Health Insurance and Monthly Wellness Allowance
💭 Employee Assistance Program
Our Process
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Intro with our Talent team to understand your background, aspirations, and answer your questions.
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Interview with the hiring manager to discuss your experience and how it aligns with this role.
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Where it applies, we’ll ask you to complete a practical case study.
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Final interview to discuss Splend’s long-term vision and to check any remaining questions.
Diversity & Inclusion
At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.