Job Description
Job Summary:
The Service Manager will be responsible for managing the repair and calibration services for electrical equipment. This role involves leading a team of technicians, ensuring high-quality service delivery, and maintaining compliance with industry standards and regulations.
Key Responsibilities:
• Team Leadership: Supervise, train, and mentor a team of repair and calibration technicians, fostering a collaborative and high-performance work environment.
• Service Management: Oversee the repair and calibration processes, ensuring timely(OTD) and accurate service delivery to meet customer expectations.
• Service Revenue : Responsible for weekly /monthly revenue forecast and ensure forecasting accuracy is met and revenue is delivered
• Quality Control: Implement and maintain quality assurance procedures to ensure all services meet industry standards and customer requirements.
• Technical Support: Provide technical guidance and support to the team, troubleshooting complex issues and ensuring effective problem resolution.
• Employee Engagement : Enhance employee engagement by fostering open communication and recognizing contributions to drive motivation and retention. Conduct regular check-ins and feedback sessions to understand and address employee needs & recognize achievements
• Customer Relations: Build and maintain strong relationships with customers, addressing their needs and ensuring satisfaction with services provided.
• Process Improvement: Identify and implement process improvements to enhance service efficiency, accuracy, and productivity.
• Compliance: Ensure all repair and calibration activities comply with relevant industry standards, regulations, and accreditation requirements (e.g., ISO17025).
• Inventory Management: Oversee the management of tools, equipment, and spare parts inventory to support repair and calibration activities.
• Documentation:Maintain accurate records of service activities, equipment maintenance, and quality control procedures.
• Safety: Promote and enforce a safe working environment, adhering to all safety protocols and guidelines.
Qualifications:
• Bachelor's degree in Electrical Engineering, Electronics, or a related field.
• Minimum of 5 years of experience in the repair and calibration of electrical equipment, with at least 3 years in a managerial role.
• Strong knowledge of electrical equipment, calibration standards, and repair techniques.
• Excellent leadership, communication, and interpersonal skills.
• Detail-oriented with a strong commitment to quality and accuracy.
• Proficiency in using service management software and tools.
• German language is a must
#LI-MP1
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.