Job Description
Grow with TRULAND Equipment
We’re a leading John Deere dealer with 18 locations across Indiana and Ohio, serving residential, commercial, and agricultural customers. If you’re hardworking, eager to learn, and ready to thrive in a fast-paced, team-driven environment—we want to hear from you!
Purpose:
Performs administrative support duties, primarily for the sales department, while also supporting other departments at the dealership location.
Responsibilities:
- Receive visitors and ensure they are directed to the proper parties within the dealership.
- Process Customer Advance Deposits (CADs) for sales team as requested.
- Contact customers to arrange service agreements and schedule deliveries.
- Coordinate with vendors with to schedule work for the dealership location.
- Maintain familiarity with the appropriate TRULAND Equipment resource to effectively direct customer or team member inquiries.
- Route customer complaints to the appropriate department with a focus on customer satisfaction and customer retention.
- Accurately and timely process daily cash balancing for the location and making deposits at the appropriate financial institution.
- Assist location sales staff with equipment transfers.
- Draft and produce standard correspondence, letters, and memoranda; prepare documents for distribution.
- Provide administrative support to the location sales, parts, and service departments at the location.
- Distribute mail and maintain dealership files.
- Order office supplies and run local errands as needed.
- Control and maintain proper paper flow in the administrative area.
- Maintain a neat, clean, and professional administrative workspace.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Other appropriate responsibilities as assigned by the manager.
Experience, Education, Skills, and Knowledge:
- High school diploma or equivalent required
- Solid clerical expertise
- General accounting knowledge
- Excellent customer service skills
- Experience with Equip and other dealer business systems is a plus
- Strong people and communication skills
- Ability to use standard desktop applications such as Microsoft Office
- Detail-oriented, professional attitude, and reliable
- Ability to multi-task
- Ability to operate basic office equipment
- Willingness and ability to work weekends as scheduled
- Valid driver’s license required
- Driving record that meets Employer’s insurance company requirements
Comprehensive benefit package for full-time team members includes:
- Competitive bi-weekly wages
- Health, dental, and vision insurance
- 401(k) plan with company contributions
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Paid Time Off (PTO) and Paid Holidays
- Company-paid short-term disability
- Life Insurance
- Team member discounts
- Access to additional voluntary insurance plans
- Employee Assistance Program (AEP)
- Company-provided uniforms
About TRULAND Equipment
TRULAND Equipment is a John Deere dealer with 18 locations in Indiana and Ohio that supplies and services a wide range of new and used equipment for residential, commercial and agricultural applications. We understand the unique needs and challenges that come with working your land, and we’re dedicated to delivering solutions that exceed expectations. With every phone call, every visit, and every job well done, we’re creating lasting partnerships built on trust.
Our Vision: To enable our customers to cultivate, shape, and manicure the landscape through relationships, engagement, and experiences based on trust, integrity, and a sense of urgency.
Our Values
- Integrity: Do the right thing
- Trust: Do what we say we are going to do
- Simplify Business Transactions: Easy to do business with
- Urgency: Engage with a sense of urgency
- Respect and Teamwork: Work together to solve our customer's needs
- Imaginative Solutions: Create solutions with thoughtfulness and purpose