Senior Project Manager (Freight Club)
Job Description
Freight Club is a technology-enabled shipping marketplace and a subsidiary of Cymax Group Technologies. We connect retailers, brands, and direct-to-consumer businesses with a curated network of LTL and freight carriers — combining intelligent quoting, seamless carrier integrations, and a customer platform (FCAP) that simplifies the end-to-end shipping experience. We operate out of Vancouver's Gastown neighbourhood on a hybrid basis.
We're at an inflection point. Our strategic agenda — spanning customer retention, marketplace expansion, carrier network growth, cost optimization, and AI-powered operations — is ambitious and highly interdependent. Execution at this stage requires more than good ideas; it requires structured, disciplined project leadership that takes initiatives from requirements through delivery, measurement, and control.
Ready to lead the charge in transforming eCommerce shipping & logistics?
The Role
We are adding a Senior Project Manager who will be 100% dedicated to Freight Club, reporting directly to the SVP/GM. This is not a coordination or administrative role. We need a senior practitioner who can build operating frameworks, apply structured methodology (Lean Six Sigma / DMAIC), and drive complex cross-functional initiatives to completion — independently, without requiring SLT members to fill execution gaps.
You will serve as the execution backbone across all of Freight Club's strategic pillars: customer retention, cost optimization, revenue growth, sales effectiveness, and AI & automation. You will own the complete project lifecycle — from requirements through implementation and control — and be responsible for ensuring that initiatives don't stall at 80%.
This is a hybrid role based in Vancouver, BC. The ideal candidate will work from our Gastown office approximately 2–3 days per week.
What You’ll Do
Project Leadership & Delivery
- Own the end-to-end project lifecycle for large, complex strategic initiatives across Operations, Logistics, Sales, and Technology — from scoping and requirements through implementation and control.
- Apply Lean Six Sigma / DMAIC with judgment, calibrating the depth of structure to the risk and reversibility of the decision — full rigor on high-stakes, irreversible initiatives; compressed cycles on the bulk of strategic work; DMAIC-informed sprints on small or urgent problems.
- Build operating models and governance frameworks that enable consistent, repeatable delivery across cross-functional workstreams.
- Identify and resolve cross-functional dependencies, escalating blockers before they become delays.
Stakeholder Management & Alignment
- Drive alignment across Operations, Logistics, Sales, Finance, Analytics, and Product — maintaining a single, authoritative view of project status, decisions, and risks.
- Serve as a neutral broker in cross-functional conflicts, resolving issues without escalating unnecessarily to SLT.
- Provide structured weekly status reporting to leadership — clean signal, not noise — so Directors and the GM can focus on strategic work rather than execution-level firefighting.
Requirements & Operational Readiness
- Lead structured requirements gathering with all relevant stakeholders, ensuring product and operational needs are fully captured before implementation begins.
- Develop and maintain operational readiness plans — including process documentation, workflow design, team training, and go-live sequencing — for every major initiative.
- Define success metrics and rollout controls upfront, enabling early detection of project failures and disciplined course correction.
Strategic Initiative Tracking & Institutional Memory
- Own and maintain the Freight Club Strategic Initiative Tracker, providing real-time visibility across all active workstreams.
- Document decisions, lessons learned, and project artifacts in a way that compounds over time and survives organizational change.
- Identify patterns across initiative cycles and recommend process improvements to the SLT.
Who You Are
- Demonstrated success leading complex, cross-functional strategic projects in a fast-paced technology, logistics, or ecommerce environment.
- Working knowledge of Lean Six Sigma or DMAIC methodology — you don’t just know the acronym, you’ve applied it.
- The judgment to right-size rigor to the problem — you’re comfortable operating at speed in a fast-moving culture without cutting corners on the disciplines that protect against expensive, hard-to-reverse failures.
- Proven ability to drive cross-functional alignment across teams with competing priorities, without relying on formal authority.
- Strong requirements gathering and operational readiness capabilities — you know how to translate strategy into structured execution.
- Exceptional written and verbal communication skills; able to adapt your communication style from frontline operators to executive stakeholders.
- Experience building and maintaining project governance frameworks, dashboards, and status reporting that actually get used.
Nice to Have
- PMP, Lean Six Sigma Green Belt or Black Belt, or equivalent certification.
- Experience in logistics, freight, supply chain, or ecommerce operations.
- Familiarity with project management and collaboration tools (Asana, Jira, Monday.com, or similar).
- Exposure to AI, automation, or data-driven operations initiatives.
What Success Looks Like
In your first 90 days, you will have mapped the active project pipeline, established a governance cadence, and become the go-to coordination hub for at least two major cross-functional initiatives. Within six months, on-time and on-scope delivery rates will be measurably improving, leadership will be spending less time on execution-level firefighting, and the strategic initiative tracker will reflect the full scope of work underway across Freight Club.
We will measure success by: initiative completion rates (target 95%+ vs. ~80% today), reduction in SLT execution drag, on-time and on-scope delivery across strategic pillars, and the quality and adoption of the operating infrastructure you build. Critically, you will be known for applying the right amount of structure — not the most structure
Why Freight Club
- Reporting directly to the SVP/GM — full prioritization authority and strategic visibility from day one.
- 100% dedicated scope: your mandate is Freight Club, not split attention across multiple business units.
- High-impact, high-visibility work: your fingerprints will be on every strategic initiative the business executes.
- A collaborative SLT that has already done the hard thinking on what this role needs to be — you'll be set up to succeed, not left to figure it out.
- Competitive compensation, hybrid flexibility, and a downtown Vancouver location in Gastown.
What We Offer
- Impact: Your work will directly influence the success and growth of our business.
- Growth: Opportunities for professional development and career advancement.
- Hybrid-First Environment: Embrace flexibility and choice.
- Culture: A collaborative and supportive work environment where your contributions are valued.
Our Values
Our core values are the compass that guides our actions, unites our team, and shapes the future of our company:
- Grit & Agility: Forge Ahead, Pivot Fast
- Accountability: Bring It, Own It, Commit
- Go the Extra Mile: We Go Above & Beyond
- Understand the Map & the Terrain: Master the Details & the Big Picture
- Data Drives Decisions: Absorb Complexity & Transmit Clarity
- Think Beyond Today: Tomorrow's Vision, Today's Action
Compensation & Benefits
We are committed to transparency in our hiring process. The expected salary range for this role is between $75,000 to $90,000 depending on various factors including experience, skills, training and certifications, market demands, and organizational needs. Our salary ranges are determined by role, level and location.
We offer a comprehensive range of benefits which includes:
- Health and wellness support for our team members and their families including an employee assistance program
- Comprehensive benefits package, including health and dental benefits
- Paid time off
- Easy access to online and phone-based counselling services
- And a hybrid-first flexible work environment.
Join Our AI Journey at Cymax Group!
At Cymax Group, we thrive on innovation and entrepreneurship. As an AI-first organization, we are on an exciting journey to continuously grow and evolve our focus on AI, empowering our people at all levels. Our fast-paced environment encourages agility and nimbleness, enabling our team to adapt swiftly to changing market dynamics. We're passionate about continuous learning and growth, offering opportunities for professional development. Our data-driven decision-making ensures we make informed choices that lead to success. If you're excited about making an impact and being part of a dynamic, AI-empowered team, you'll feel right at home here.
Join us and bring your passion for data to drive impactful insights and innovation in our e-commerce journey! Please submit your resume detailing your relevant experience and why you are a great fit for this role.
Accessibility
We can provide accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
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