Job Description
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Our Practice
Cliffe Equine Vets, part of the Cliffe Veterinary Group, have a rare opportunity for a dynamic and motivated Practice Manager to lead our friendly and dedicated team. This is a full time role working 40 hours per week, Monday to Friday. We are open to discussing flexibility if required.
Based at our RCVS-accredited equine hospital in the beautiful East Sussex countryside, just outside Lewes, this is a fantastic opportunity to combine a rewarding career with an excellent location. Lewes is a vibrant market town with easy access to Brighton, Gatwick Airport and London Victoria.
We deliver a full range of ambulatory and hospital based services across Sussex and parts of Kent. Our purpose-built facilities include:
* 20 inpatient stables
* Fully equipped surgical and hospital facilities
* Advanced diagnostic equipment
* In-house laboratory for rapid testing
This is an exciting leadership role within a well established and supportive practice, ideal for someone looking to make a real impact.
How you'll make a difference
As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership (CD & Head Nurse) to ensure efficient day-to-day running, strong team performance and an outstanding client experience.
You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
Key Responsibilities
* Lead, support, and develop the non-clinical team, creating a positive and collaborative culture
* Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows
* Deliver an excellent client journey from first contact through to follow-up care
* Manage rotas, recruitment, onboarding, and team development
* Drive financial performance, budgeting and KPI management
* Monitor performance and support practice growth and improvements
* Ensure compliance with RCVS standards, health & safety, and regulatory requirements
* Maintain facilities, equipment, and stock levels
* Handle client feedback and resolve issues professionally
* Support marketing and community engagement initiatives
You might be a great fit if...
* Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments (equine knowledge is desirable but not essential)
* Strong people management skills, including performance management and team development
* Good operational and organisational capability, with the ability to manage competing priorities
* Experience handling complaints, change, and complex situations with confidence
* Strong communication and stakeholder management skills
How You’ll Make a Difference
At IVC Evidensia, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
* A key leadership role with responsibility for operational performance and team culture
* Clear career pathways with progression opportunities into senior practice or regional leadership roles
* Ongoing learning and development to support leadership and professional growth
* A collaborative, values-led culture focused on care, community, and continuous improvement
What we offer our team
* 6.8 weeks’ holiday including bank holidays
* Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
* Private medical insurance
* Pension scheme
* Retail discounts and cashback offers
* Reduced-cost veterinary care for your own pets
* Cycle to Work and Green Car schemes (eligibility applies)
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.