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Job Description
Job Title: Operations Associate
Location: Alpharetta, GA (Hybrid)
Reports to: Operations Supervisor
Employment Type: Full time
Job Req ID: 2026
Req Begin Date: 5/319/2026
About TMHCC
Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry, today offering over 100 products to commercial customers in 180 countries around the world. Every policy we write is special, enabling our clients to do amazing things. From insuring the crops that feed us to the rock concerts that entertain us, to rescuing international travelers in trouble.
Organic growth and over 60 successful acquisitions have grown our 2023 Gross Written Premium (GWP) to over $7.5 Billion. Our workforce has grown to 4,300 worldwide … big, but not so big that you cannot make a difference. Our Good Company values, including integrity, empowerment, and commitment to customer service, and a culture of innovation, communication, and collaboration make TMHCC a great place to work.
What We Offer
Location: Alpharetta, GA (Hybrid)
Reports to: Operations Supervisor
Employment Type: Full time
Job Req ID: 2026
Req Begin Date: 5/319/2026
About TMHCC
Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry, today offering over 100 products to commercial customers in 180 countries around the world. Every policy we write is special, enabling our clients to do amazing things. From insuring the crops that feed us to the rock concerts that entertain us, to rescuing international travelers in trouble.
Organic growth and over 60 successful acquisitions have grown our 2023 Gross Written Premium (GWP) to over $7.5 Billion. Our workforce has grown to 4,300 worldwide … big, but not so big that you cannot make a difference. Our Good Company values, including integrity, empowerment, and commitment to customer service, and a culture of innovation, communication, and collaboration make TMHCC a great place to work.
What We Offer
- Competitive salary and employee benefit package
- Strong learning culture
- Growth perspectives
- 6% 401K match
- 20 days of PTO and 2 Floating Days
- Paid parental leave
- An opportunity to love what you do
Operations Associate - Cyber & Professional Lines
The Tokio Marine HCC – Cyber & Professional Lines Group is seeking a self-motivated, detailed orientated Operations Associate to join our growing Ops Department.
If you are looking for a career in the insurance industry in a fast-paced, ever-expanding company, we have an exciting opportunity to join our Ops Team in our Atlanta, GA office location.
Work Status: Hybrid (three days in the office)
This is a hybrid position with 3 days in the Alpharetta office and 2 days WFH. Shift time to be determined and sometimes ranges between 7am – 5pm EST.
Position Overview
The Operations Associate processes business inquiries for Underwriting review, enters client information into databases and maintains electronic filing records. Process bound applications, including the review and issuing of policies on behalf of our Underwriting Department. Process loss run requests for existing policyholders and/or brokers/agents.
Performance Objectives
- Identify and process new and renewal applications for underwriting review.
- Enter client and policy data into computer systems/applications/databases.
- Issue insurance policies and review to validate terms, limits, premiums, and other detail.
- Prioritize daily workflow and produce a finished product that includes extreme detail.
- Achieve quality and production minimums – metric expectations to be reviewed during onboarding.
- Review data for inconsistencies and initiate and follow through to retrieve missing information.
- Identify discrepancies and work to provide resolution and apply solutions.
- Create and maintain correspondence and other records within our electronic filing system.
- Effectively and professionally communicate with internal and external clients in person, by mail, email, phone, and/or electronic systems.
- Compose business correspondence on behalf of supervisors, managers, and other organizational professionals.
- Work to become an expert in the team’s function; motivated to continue learning and growing.
- Consistently completes tasks in a fast, high-quality, detail-oriented and service-oriented manner.
- Close to 100% of the time is spent completing time-sensitive, production-based task work.
- May recommend/participate in system enhancement/process improvement discussions
Position Knowledge, Skills, and Requirements:
Education
- High School or GED
Experience
- Minimum of 2 years of relevant and progressive office experience
Other
- Excellent data entry skills.
- Possess and have the ability to apply basic knowledge of principles, practices, and procedures.
- Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
- Good organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously with excellent follow-through skills, all while not jeopardizing quality or production.
- Believes in and finds value in a team-oriented approach.
- Has great attention to detail with the ability to detect discrepancies and variances in wording, grammar, spelling, and numbers.
- Flexible, handle competing demands, uses time efficiently, and prioritizes appropriately.
- Good judgment and problem-solving abilities.
- Intermediate proficiency and experience using Microsoft Office applications.
- Comfortable and capable of meeting quality and production measurements.
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefits package. We are a successful, dynamic organization experiencing rapid growth and are seeking an energetic and confident individual to join our team of professionals. The Tokio Marine HCC Group of Companies are equal opportunity, employers. Please visit www.tmhcc.com for more information about our companies.
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