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Job Description
- Deliver operational excellence within service lines in Canada and Latin America (LATAM), driving service delivery, service planning, ensuring Service Level Agreement (SLAs) are met and activities follow process timeliness and accuracy goals across all service areas through improvement of operational excellence.
- Serve as a liaison between stakeholder teams and the wider Google Store Checkout (GXO) organization.
- Lead GXO operations execution for initiatives and programs, implementing service delivery improvements and managing process or scope changes, including extended workforce.
- Collaborate across GXO regions and with Google Employee Experience/Preboot Execution Environment (GX/PXE) to standardize work and develop system expertise for troubleshooting and infrastructure consultation.
- Advocate user experiences and provide feedback for enhanced operational efficiency.