Operations Specialist

OPERATION SPECIALIST 

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. 

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. 

About First Advantage 

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. 

Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. 

What You'll Do   

A successful OPERATION SPECIALIST will own the full contract lifecycle - from initial request through execution and distribution - ensuring compliance with company policies, regulatory standards, and operational requirements. You will act as a key liaison between sales, procurement, legal, and global stakeholders, playing a critical role in enabling business growth across the region. 

Responsibilities: 

• Initiate checks in the GCM pool within 24-48 HRS from check order date 

• Complete verification requirements, close off checks and update/follow-up check on a timely manner 

• Develop and maintain good relationship with the Human Resource/Supervisor and Education/Professional POCs coordinating in most respectful and professional manner 

• Update verification checks with outmost integrity ensuring all details are true and factual as per records or supervisor comments 

• Handle confidential information with outmost care, knowing what is for verification disclosure and not • Chase candidate diligently and professionally on the needed requirements to complete check verification, as well as completion of Candidate Data Entry process for newly ordered cases in the system 

• Update contact cards of any information gathered while or before doing the verification 

What You Will Need to be Successful: 

• Candidate must at least have spent 1 year in college with office experience (preferably in BPO). 

• Fresh Graduates are also welcome to apply. 

What You May Need to be Successful: 

• Proven ability to work in a matrixed, multinational environment under tight deadlines 

• Strong understanding of contract management principles, terms, and conditions 

• Requires excellent command on the English language and can handle conversational interviews. 

• Proficiency on basic computer applications, e.g. Microsoft office and Web browsers 

• Experience doing Inbound calls/transactions is recommended (but not required). 

Why Join Us at First Advantage? 

At First Advantage, you’ll be part of a collaborative, global team where your expertise directly supports business growth and risk management. This is a great opportunity to expand your regional and global impact while working with experienced professionals across the organization. 

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development. 

• Employee Impact Groups 

• FA Cares volunteer opportunities 

• Mentorship Advantage Program 

• SOAR, award-winning manager development program 

Additional benefits offered include:    

• Competitive Salary Package   

• Hybrid work set up  

What Are You Waiting For? Apply Today!