Job Description
ABOUT EVERNORTH:
Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable, and simple health care,
we solve the problems others don’t, won’t or can’t.
Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.
Automation Engineer – Associate Advisor
Position Summary
The Automation Engineer – Associate Advisor is an experienced individual contributor responsible for advanced production support, platform stability, and automation execution across enterprise, production‑grade environments. This role focuses on independently designing, building, and maintaining automation and infrastructure solutions while owning production support outcomes for assigned platforms and services.
The engineer plays a key role in ensuring reliability, availability, and operational excellence by resolving incidents, driving root cause analysis, implementing preventative automation, and enhancing observability. Working within DevOps and SRE practices, this role contributes to infrastructure standards, automation frameworks, and continuous platform improvements.
Key Responsibilities
Production Support & Platform Reliability
- Provide advanced production support for assigned platforms, services, and automation workflows, ensuring high availability and system reliability.
- Troubleshoot and resolve complex production issues across application, compute, storage, and network layers.
- Perform root cause analysis (RCA) and contribute to post‑incident reviews with actionable remediation plans.
- Identify recurring operational issues and implement automation to reduce incident frequency and manual intervention.
- Support vulnerability management, patching, and compliance activities across environments.
Automation & Infrastructure Engineering
- Independently design, develop, and maintain automation scripts and workflows using Python, Bash, and Infrastructure as Code (IaC).
- Build and manage infrastructure automation using Terraform and cloud‑native templates to enable consistent and repeatable deployments.
- Contribute to infrastructure and deployment automation standards and best practices.
- Automate operational and support workflows to improve efficiency, reliability, and scalability.
Cloud & Platform Support
- Support production workloads across public cloud platforms, primarily AWS, with exposure to hybrid or multi‑cloud environments.
- Assist with deployment, configuration, and troubleshooting of cloud infrastructure and services.
- Resolve platform and service requests related to deployments, automation, performance, and availability.
CI/CD & DevOps Practices
- Develop, maintain, and enhance CI/CD pipelines using tools such as Jenkins and related technologies.
- Support continuous integration and delivery practices by improving pipeline reliability and automation coverage.
- Collaborate with engineering and operations teams to promote DevOps and SRE best practices.
Observability & Monitoring
- Enhance system observability through dashboards, alerts, logging, and monitoring improvements.
- Monitor platform health and performance using tools such as Dynatrace, CloudWatch, and Splunk.
- Assist with capacity analysis and proactive issue detection to maintain platform stability.
Core Tools & Technologies
- Cloud Platforms: AWS core services
- Infrastructure as Code: Terraform
- CI/CD: Jenkins pipelines
- Automation & Scripting: Python, Bash, UI Path RPA tools
- Monitoring & Observability: Dynatrace, CloudWatch, Splunk
- Security & Compliance: Qualys, Tenable, Rapid7
- PKI & Certificates: Venafi, DigiCert
- Operating Systems: Linux
Experience & Qualifications
- 8–11 years of experience in enterprise production support, automation, DevOps, or SRE‑aligned roles.
- Strong hands‑on experience supporting production‑grade systems and automation platforms.
- Proven ability to work independently on complex technical problems and deliver reliable automation solutions.
- Strong troubleshooting, analytical, and problem‑solving skills across infrastructure and application layers.
- Excellent documentation, communication, and collaboration skills.
Must‑Have Skills
- Strong automation experience using Python, Bash, and Infrastructure as Code tools.
- Hands‑on experience with Terraform and cloud infrastructure automation.
- Solid production support and incident troubleshooting expertise.
- Experience with CI/CD pipelines and monitoring/observability tooling.
- Strong Linux administration and troubleshooting skills.
Nice‑to‑Have
- Exposure to container platforms or Kubernetes environments.
- Experience supporting compliance, vulnerability management, or PKI solutions.
Cloud or DevOps certifications
Location & Hours of Work:
- Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate.
- Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required (3 days WFO and 2 days WAH).
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.