Case Manager, ODR Scattered Site - The Nest

Role: Case Manager - ODR Scattered Site Reports to: Program Manager Program: 1602-DHS ODR Department: Permanent Housing Location The Nest - 222 South Hill St. 7th Floor, Los Angeles, CA 90012 Schedule: Monday - Friday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 3     Summary: In partnership with the Department of Health (DHS) and the Office of Diversion and Re-entry (ODR) Team the Case Manager will provide Intensive Case Management Services (ICMS) to clients recently released from jail who are experiencing homelessness. The Case Manager will assist with coordinating client’s release and help them attain permanent supportive housing in the community. The ODR Case Manager will work with clients to provide intensive field-based case management to a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. Clients remain in the program for as long as they require subsidized housing.     Essential Duties and Responsibilities: Work with a diverse and marginalized client caseload of 15 justice-involved clients experiencing many barriers including history of homelessness, complex trauma, medical, mental health and substance use. Maintain weekly contact with all clients and document contact in County approved database. Ensure that case management services to clients are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation. Link clients to appropriate medical, mental health, substance abuse, and vocational resources. Assist clients in obtaining all benefits to which they are entitled. Participate in court hearings and submit court progress reports. Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment. Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals. Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases. Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations. Maintain confidentiality of client files per HIPAA and all applicable guidelines. Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources. Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration. Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health. Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients. Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery. Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings.   Job Description Qualifications: Bachelor’s degree preferred; or a minimum two years’ case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record Able to pass a background check for jail clearance Able to transport clients in your vehicle Demonstrated knowledge of case management Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers Skill in non-violent crisis intervention Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills Able to obtain and maintain CPR/First Aid certification   Preferred Qualifications: Minimum 30 WPM typing speed preferred Bachelor’s degree   Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise and odor. May need to bend, stoop, twist, and sit throughout the day.