Well‑being and Benefits Implementation Specialist

Company:

Mercer

Description:

At Mercer, Darwin is changing Benefits for Good. Our unique and innovative SaaS platform has transformed the employee benefits industry. We are fast paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact people’s lives and the market in which we operate. Join this team as a Well‑being and Benefits Implementation Specialist.

This is a hybrid role that requires presence in the office three days a week, based out of our Montreal or Quebec office.

This is a fast-growing, innovative company that’s part of a global leader in employee health and wellbeing—offering outstanding career progression and meaningful opportunities to grow.

You’ll thrive in a fail-friendly culture that values learning, initiative, and thoughtful risk-taking.

In this role you will be responsible for:

• Delivering on complex projects, wellbeing solutions, Mercer Retiree Solution, annual flex renewal projects, client projects, and projects for a wide range of wellbeing and benefits administration clients.
• Consulting with Clients to gather benefit and system requirements and document
• Managing project plans and risk & issues logs in line with methodology, manage scope and Change Control
• Preparing system functional specifications
• Managing testing of new and existing functionality to defined specifications/requirements and supporting clients in this activity
• Supporting our consulting team as a knowledge expert for benefits administration implementations

What qualifications are necessary to have for the role?

• Bilingual required
• Display solid experience of managing projects, ideally multiple projects concurrently
• Have previous experience of implementation consulting for an software product
• Be passionate about technology and how it can influence the lives of both our clients and their employees
• Be articulate, as strong verbal and written communication with our clients is vital
• Have a strong can-do attitude and be very goal-focused

What makes you ideal for the role:

• Ideally (but not necessarily) possess a degree
• Responsible for actively developing the Solutions Delivery team through developing methodologies and active participation in Knowledge Sharing and Learning & Development.
• Experience helping to improve processes and give feedback to the wider team and management

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with applicable legislation, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact [email protected]

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.