Director of L&D and Quality - Aman New York

Location Overview
Join our team  in Aman New York.  East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.   

Role

The Director of Learning & Development (L&D) and Quality is responsible for fostering a culture of continuous learning and operational excellence across all departments within Aman New York. The position is responsible to design and implement training programs that enhance employee engagement, professional growth, and guest satisfaction while driving quality assurance initiatives to ensure brand standards and operational excellence are consistently met.

This position has an annual compensation range of $95,000 - $115,000.

Responsibilities

Learning & Development

• Conduct comprehensive Learning Needs Analysis across departments to identify skill gaps and training needs.
• Create an overall hotel L&D strategy that aligns with the hotel's business objectives and brand values, support department heads in creating departmental strategic plans.
• Ensure a comprehensive employee onboarding experience to ensure new joiners are equipped for success.
• Deliver and manage Aman Group leadership development programs such as IGNITE and ELEVATE.
• Measure training outcomes using KPIs and feedback tools; refine programs based on data insights.
• Prepare annual training plans and training calendars for the hotel.

Quality Assurance 

• Monitor compliance with the Aman brand standards across departments through audits and evaluations.
• Collaborate with department heads to analyse guest feedback and implement corrective action plans to improve the guest experience.
• Identify opportunities for operational process improvements, working with teams to streamline processes while maintaining high-quality service.
• Present quality assurance findings to senior management and recommend actionable strategies for improvement.

Requirements

• Bachelor’s degree in Hospitality Management, Human Resources, Business Administration, or related field.
• Minimum of 5-7 years of experience in L&D, quality assurance, or operational leadership within the hospitality industry, luxury preferred.
• Proven track record to design and implement successful training programs.
• Experience with quality management systems and performance evaluation tools.
• Familiarity with hotel brand standards and audit processes, LQA experience preferred.
• Strong knowledge of adult learning principles and training methodologies.

• Proficiency in digital training tools and learning management systems (LMS).
• Exceptional leadership and communication skills.
• Ability to influence and engage cross-functional teams.
• Present themselves with an uplifting, positive personality as well as a high degree of confidentiality.

Benefits

At Aman New York, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Comprehensive and generously-subsidized health benefits program

• Safe Harbor 401K Plan

• Complimentary Stays at other Aman properties

• Discounts at Aman New York restaurants and Aman Retail online store

• Wellness events throughout the year

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.