Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and manage technical escalations, including platform outages, technical issues, and executive concerns.
Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
Act as consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product and drive production.
Travel up to 15% in-region for meetings and onsite delivery activities.

Top Customer Solutions Engineer, Google Cloud, AI/ML (English, Mandarin)

Job Description