Client Services Coordinator 3

Company Overview:

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces.

For more than 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings.

We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions.

Johnson Controls offers the world’s largest portfolio of building technology, software and services. We are helping customers achieve their sustainability goals and power their mission.

Job Description Summary

Billing specialist for our New York State customer base, coordinates invoice packaging for our L&M service accounts across our fire domain. Assesses team performance and adjust as needed to ensure customer satisfaction and cost effectiveness.

Be part of the future!  

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. 

Work with an Award-Winning technology that delivers sustainability, safety, and health. 

What we offer:  

·       Competitive Starting Pay  

·       On the Job Paid Training  

·       Tuition Reimbursement

·       Global Advancement Opportunities with Unlimited Career Path

·       Company Vehicle (as applicable)  

·       Referral Bonuses  

·       Comprehensive Benefits  

·       Medical/Dental/Vision insurance  

·       Health Savings Account (HSA)  

·       Life Insurance  

·       401(k) savings plan with company match  

·       Short-Term and Long-Term Disability  

·       Employee Assistance Program  

·       Wellness Program  

·       And More!   

What you will do 

This position will be responsible for the billing and providing invoices to customers who require a complete billing packet, consisting of reports and certified payroll to ensure timely payment.

How you will do it   

• Managing your districts of key NYS accounts with daily billing.
• Handling invoice packaging from creation to delivery to the customer via email/mail.
• Managing customer requests for backup.
• Maintaining customer relationships by assisting with invoice disputes and resolutions.
• Assisting the billing team at month end to ensure all revenue is captured and billed.

Requirements:

· Experience in Customer Service or Operations/Service Delivery.

· Strong decision-making skills and adaptability.

· Proficient in MS Office, especially Excel.

· Excellent communication and interpersonal skills.

· Good telephone manner and appropriate business communications.

· Strong written and verbal communication skills.

· Team player with the ability to operate under pressure.

HIRING HOURLY RANGE: $25.48-$35 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.