Markets - Client Insights Manager

Ngā kōrero mo tēnei tūranga / About the role 

PwC New Zealand is seeking an Insights Manager in Tāmaki Makaurau / Auckland to lead the day-to-day delivery of our Client Listening Programme.  

This role is responsible for managing and revitalising PwC’s structured, independent client feedback programme; ensuring we gather meaningful insights through surveys and face-to-face interviews, translate those insights into actionable findings, and embed them across the firm to strengthen client relationships and drive growth.  

This is an operational leadership role. You will run the programme end-to-end, working closely with senior Partners and business leaders. You will report to the Client Experience lead, who retains strategic oversight alongside the Client and Markets Director, while you take accountability for execution and insight delivery.  

Success in this role means the Client Listening Programme operates with discipline, credibility and impact and delivers insights that directly inform firm decision-making.  

Your day-to-day could include: 

• Leading the day-to-day delivery of PwC New Zealand’s Client Listening Programme, including senior client interviews, surveys, relationship reviews and win/loss debriefs.  

• Building momentum and discipline across the face-to-face interview programme while ensuring accurate tracking, reporting and Salesforce data integrity.  

• Conducting independent, high-quality interviews with senior client stakeholders alongside Partners and Business Development leaders.  

• Translating qualitative and quantitative feedback into clear, actionable insights and reports for senior stakeholders across the firm.  

• Identifying client trends, risks, strengths and growth opportunities throughanalysis and reporting.  

• Presenting findings and recommendations to Partners and business leaders, helping embed client insights into strategic decision-making and client experience initiatives.  

• Collaborating closely with internal teams, global PwC networks and external research partners to deliver a best-practice client insight programme  

• Supporting continuous improvement of client listening approaches, incorporating global developments and market-leading practices. 

Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga  / Skills you will bring or develop in this role 

• Experience in market research, client insights, or customer/client experience.  A behavioural research background is preferable.   

• Strong qualitative interviewing skills, including confidence engaging with senior stakeholders. You are an active listener.  

• Ability to independently analyse and interpret both qualitative and short form (pulse) survey data.  Able to understand and apply insights from complex survey analysis by specialists.  

• Excellent written communication skills; able to produce structured, concise, high-quality reports.  

• Strong presentation skills with the ability to communicate findings clearly at a senior business level.  

• High level of proficiency in Microsoft Word, Powerpoint, and report writing.    

• Strong organisational skills and attention to detail.  

• Ability to work confidently and adaptively with a wide range of stakeholders, including senior business development and Partners, building trusted relationships, navigating competing priorities, and tailoring your approach to suit different working styles and business needs. 

• Ability to manage multiple workstreams and deliver to deadlines.  

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ 

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals 

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways 

• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies) 

• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems. 

• Flexibility - Flexible working; supportive coaching culture 

• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave 

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave 

Mō te aha tāu e tatari ana? / What are you waiting for? 

Hit Apply now. To learn how you can grow and shine in your career at PwC, visit our careers site at https://www.pwc.co.nz/careers.html.  

Grow here. Go further.