Owner Experience Supervisor Portugal
Job Description
Owner Experience Supervisor 🚀
We’re looking for an Owner Experience Supervisor to join GuestReady and elevate the way we support our property owners — one of our most important partners.
In this role, you’ll lead a team of Owner Experience Agents across multiple markets and communication channels, ensuring we consistently deliver fast, high-quality, and seamless support. This is a hybrid position based in our Porto office.
What You’ll Do
Lead a high-performing team 👥
Coach, support, and develop a team of Owner Experience Agents
Set clear expectations and monitor key performance metrics such as CSAT, NPS, speed, and quality
Deliver seamless owner support 💬
Ensure property owners receive fast, professional, and clear support across email, phone, chat, and CRM platforms
Maintain a hospitality-first mindset in every interaction
Manage complex cases 🧠
Take ownership of escalated or high-impact issues
Improve processes at scale 🔧
Go beyond solving individual tickets by identifying underlying issues
Raise quality standards ⭐
Partner closely with Operations, Finance, and Owner Success teams
What We’re Looking For
Languages 🌍
Fluent English and Portuguese
Spanish is a plus
Experience
Background in customer service, hospitality, or other client-facing roles
Previous team leadership or supervisory experience
Leadership
Strong ability to motivate teams, structure processes, and drive performance
Tech Skills
Comfortable using CRM systems and digital tools
Flexibility : Availability to work shifts, including evenings, weekends, and holidays when needed
Mindset 💡
Calm under pressure
Hands-on and solutions-oriented
Proactive, adaptable, and passionate about delivering exceptional service
If you're ready to take the next step in your career and be part of a global hospitality success story, we’d love to hear from you.
👉 Apply now and join GuestReady in Porto!