Regional Operations Coordinator - Administrator IV
Job Description
This position is open only to Colorado state residents.
Division of Youth Services
4255 S. Knox Court,
Denver, CO 8023
About the Division of Youth Services Directors Office: The Division of Youth Services (DYS) Director’s Office includes all of Central Division Administration, activities and responsibilities related to the management and oversight of State-operated youth centers, regional office operations, and privately contracted residential and non-residential services for detained and committed youth. DYS administers a community-based system that includes case management, parole services and the Colorado Youth Detention Continuum (CYDC). The Regional Services unit is responsible for the oversight, guidance and direction of the Client Management and Juvenile Parole systems.We invite you to explore the DYS website and learn about the services provided to youth, families, and local communities in the State of Colorado at: https://www.colorado.gov/cdhs/dys
Weekly Hybrid Working Arrangements
Minimum 2 days In Office and Maximum 3 days Remote Work
Position Overview
This position is instrumental in Region wide change initiatives and DYS policies and procedures. This position provides DYS representation that provides division knowledge and input with outside partnering agencies. This position supports the Regional Services team by being a key decision making member of internal and external committees. This position works to establish working relationships with CDHS departments involved with the Division to best serve our youth and families.
This position plays a solution focused role for the regions to specifically address all the elements affiliated with case management. This position will provide coaching to regional staff and mentoring opportunities for professional development to strengthen the case conceptualization process used in client management. This position will also provide a voice for the Division of Youth Services at various external committees and agency workgroups that will be seen as a subject matter expert on regional procedures and protocols. When support is needed in an MDT or Youth Progress Review within the professionals involved with the youth, this position will work closely with them to provide guidance and alternative solutions in order to honor the risk assessments identified needs as well as the Treatment Plan and Youth Development Plan. This role will then be a liaison between the regions, behavioral health, and education to provide statewide collaborative solutions and decision making throughout the MDT process
Key Responsibilities
Regional Practices Support:
This position is the Staff Authority relating to Division of Youth Services policies, practice and procedures as they relate to juvenile justice systems and regional protocols. This area focuses on the work related to ensuring safety, permanency, and well-being for children/youth who have been adjudicated and committed to DYS. This includes, but is not limited to having expertise in:
The risk needs and responsivity approach.
Designing/monitoring case management tools and forms.
Juvenile justice processes required for Aggravated Juvenile Offenders (AJO), Violent Offenders, and Offense Specific youth.
Motivational Interviewing.
Ongoing family engagement.
Recruitment and connection with community providers.
Laws and rules related to the ongoing provision of the Children’s Code and DYS policies.
Ongoing Victim Offender Dialogue/Preparation and Improving Victim Impact practices
Coordinates with Regional Services Administrator to ensure each region meets the minimum required services and initiative-based changes.
Provide a supportive link from the four regions and Fostering Youth Success Voucher program. This requires assisting with the case management standards and procedures with youth in vouchers and on the waitlist. Also coordinating with the administrative agreements with CDHS to access the vouchers.
Provides support to the regions change initiatives, statute changes, regional operating procedures and community initiatives, especially policies associated with regional based initiatives by providing the professional education to address policies and procedures.
Provide support to client managers to ensure fidelity that the Multi-Disciplinary Team (MDT) model is being followed. This includes collaborating with the Regional Compliance Coordinator to offer coaching opportunities to address compliance results.
DYS Representation & Decision Making:
This role is involved with several external committees that partner with DYS or are within CDHS. This position will need to be versed in DYS procedures and practices in order to best articulate DYS to external partners.
- Participation in community forums to keep the public informed of regionally based programs and services
- Provides contracted providers with regional specific educational materials and assist with the 480 budget Committee
- Represents DYS Regions on external and internal committees
- Provide DYS representation when working with external agencies and other CDHS partnering divisions
- Attendance at juvenile parole hearings and providing professional feedback and support to regional staff.
- Research and analyze best practice in transitioning youth from residential settings to parole.
- Coordinate, develop and oversee the implementation of consistent transition practices the Division’s transition processes in all 4 Regions.
Project Coordination & Staff Authority:
Takes a leadership role in collaborating with regional champions and representatives to lead change initiatives.
Provides coaching and guidance to champions during change implementation.
Provides on-site support to regional office staff during change initiatives.
Provide leadership to Regional staff (Client Manager/Parole Officers and Program Managers)
Analyze, recommend, and oversee implementation of modifications and improvements to the Client Management and Parole systems to align with evidence-based and best practices.)
Create and facilitate Champion committees and subcommittee meetings.
Policy and Procedure Development:
Analyze, review, consolidate and streamline Division policy governing the Client Management and Parole systems
Develop new Division policy and procedure in the Client Management and Parole systems where procedures have not previously existed.
Continually assess procedures to ensure consistent Statewide Client Management and Parole Practice.
Other duties as assigned:
Other duties that may arise during the course of day-to-day operations.
Supports Regional leadership directives and initiatives
Work within Trails Mod for case management
Provides flexible support to regional staff with supervision of youth on parole.
MINIMUM QUALIFICATIONS, SUBSTITUTIONS, CONDITIONS OF EMPLOYMENT & APPEAL RIGHTS:
- Seven (7) years of relevant experience in an occupation related to the work assigned to this position
OR
Education and Experience:- A combination of related education and/or relevant experience in an occupation related to the work assigned equal to seven (7) years
Preferred Qualifications:
- Experience in case management, DYS, and/or working within the Juvenile Justice SystemKnowledge of the Children's Code and DYS policiesGoogle Office knowledgeable Knowledge of Motivational Interviewing and Trauma Informed Care and/or Response
- Experience with program management involving multiple agencies, departments, contractors or organizations
- DYS Regional Experience
Conditions of Employment:
Full Background CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers)
MOTOR VEHICLE RECORD CHECK: This position will drive a state fleet or non-state fleet vehicle for State business purposes.
Be a minimum of 21 years of age
Current/Valid and non-restricted CO Driver’s License
Travel – This position requires travel to state-wide regional offices as well as attending meetings at different locations. This position will require the ability to be physically present at the various region locations across the state to meet regional needs. This position will have access to vehicles at the Central Office and will need to have the ability to travel throughout the work week.
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.
Continued employment is contingent upon successful completion of the DYS Pre-service Training Academy, Field Training Program (FTO), and mandatory annual training in all subject areas.
The Diana Screen®, a sexual risk screening tool, is administered to all applicants to the Division of Youth Services (DYS) seeking positions of trust with children and teens to help ensure that ethical boundaries between children and adults are maintained. At the DYS, the safety and protection of the youth who have been entrusted to us is our #1 priority. The results of the Diana Screen will be provided to the Division of Youth Services and may be used as part of the Division's decision on whether I am selected.
APPEAL RIGHTS:
You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.
You or your representative must sign and submit the official appeal form for review.
You can find the official appeal form here.
You must deliver the official appeal form to the State Personnel Board:
By email ([email protected]), or
Postmarked in US Mail to (1525 Sherman Street, 4th Floor, Denver, CO 80203, or
Hand delivered (1525 Sherman Street, 4th Floor, Denver, CO 80203), or
Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
At (303) 866-3300, or
Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules, and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail, or hand delivered (1525 Sherman Street, 4th Floor, Denver, CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
For additional recruiting questions, please contact [email protected].
About Us:
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services(CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
- Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
- Medical and dental health plans
- Employer supplemented Health Savings Account
- Paid life insurance
- Short- and long-term disability coverage
- 11 paid holidays per year plus vacation and sick leave
- BenefitHub state employee discount program
- Employee Wellness program MotivateMe
- Excellent work-life programs, such as flexible schedules, training and more
- Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program. For more
information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.
Our Values:
We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
ADAA Accommodations:
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.
This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [email protected].