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eClerx

Canada Collections Team Lead

Manila, PhilippinesPosted 2 weeks ago
hybrid

Job Description

Overview:

The Collections Team Lead is responsible for driving the performance of the collections team by moving beyond surface-level metrics toward a diagnostic, resolution-first approach. This role focuses on strategic problem-solving, managing high-impact arrears, and empowering the team to resolve complex payment hurdles rather than following rote scripts.

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Canada Collections Team Lead at eClerx | Renata