Head of Operations Strategic & Regulatory Projects and PMO

Responsibilities: Strategic & Regulatory Project Management Lead the planning, execution, and delivery of operational strategic and regulatory projects

Ensure projects align with organizational goals, regulatory requirements, and industry standards

Collaborate with stakeholders to define project scope, objectives, and success criteria

Portfolio Oversight & Governance Oversee the COO project portfolio, ensuring prioritization, resource allocation, and progress tracking

Maintain rigorous project governance standards, ensuring compliance with internal policies and external regulations

Monitor project risks, issues, and dependencies, implementing mitigation strategies as needed

Budget & Financial Management Manage project budgets, track expenditures, and ensure cost control

Provide regular financial reporting and analysis to senior management

PMO Development & Maturity Drive the development of a structured, efficient, and high-quality Project Management Office

Promote best practices in project management, including methodologies, tools, and templates

Provide coaching, training, and support to project managers and teams

Stakeholder Engagement & Communication Act as a liaison between project teams, senior management, and external regulators

Ensure transparent, timely communication of project status, risks, and issues

Continuous Improvement Identify opportunities to enhance project delivery, operational efficiency, and regulatory compliance

Implement lessons learned and continuous improvement initiatives across projects and the PMO

Qualifications: Bachelor's degree in Business Administration, Operations, Project Management, or related field; Master’s degree preferred

Proven experience (typically 8+ years) in managing large-scale operational projects, regulatory initiatives, or transformation programs

Strong knowledge of project management methodologies (e.g., PMI, PRINCE2, Agile)

Experience in establishing or leading a PMO in a complex organization

Familiarity with regulatory requirements relevant to the industry (e.g., insurance, banking, finance)

Demonstrated ability to lead cross-functional teams and manage multiple priorities

Excellent communication, stakeholder management, and leadership skills

Strong analytical and problem-solving abilities

About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide

Our purpose is to act for human progress by protecting what matters

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance

We are the largest General Insurance provider and a major Health and Employee Benefits provider

Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve

At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community

We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research

Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations

We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company

AXA is an equal opportunity employer

We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued

We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company

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