Job Description
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Job Purpose
This role provides administrative support within a team environment and involves regular interaction with customers and suppliers via phone and email.
You will deliver comprehensive administrative support while working in line with established processes and procedures to ensure a high level of service for both internal and external clients.
The role includes supporting day-to-day operations and project activities, such as data management, system updates, and coordination of logistical and planning requirements. You will be responsible for maintaining accurate and up-to-date client data within internal Ayvens systems, along with supporting general operational administration.
Working as part of the Key Commercial Accounts Department, you will provide support to one of Ayvens’ most high-value clients and play an important role in ensuring the smooth running of daily operations.
This role is based in our Leopardstown offices in Dublin
Tasks
To ensure the highest level of customer service in relation to:
- Handling day-to-day customer enquiries via phone and email, delivering a high level of service
- Providing general administrative support to the team (e.g. vehicle-related services such as fuel cards and tax discs, driver documentation, and system updates)
- Maintaining accurate client data within internal systems
- Managing your inbox and responding to queries in a timely and professional manner
- To provide accurate and consistent responses in line with agreed timelines
- Respond to all information requests in a timely and professional manner
- Liaising with internal teams to resolve queries and ensure smooth service delivery
- Pool Vehicle Management
- Supporting with reporting (weekly/monthly and ad hoc where required)
- Attending team meetings – managing meeting minutes and actions required
- Ensure that all procedures and processes are adhered to
- Undertake any reasonable role related duties which may be required from time to time.
Knowledge, Skills & Experience
- Must have at least 1 years’ experience in an administrative role
- Strong communication skills, both written and verbal, with a friendly and professional approach
- Customer-focused, with the ability to build effective working relationships across the business
- High attention to detail and a focus on accuracy
- Comfortable using Microsoft Office (Excel, Word, PowerPoint and Outlook)
- Enjoys working as part of a team and contributing to a positive, collaborative environment
- Well organised, with the ability to manage and prioritise a varied workload
- Takes ownership of tasks and follows them through to completion
- Shows initiative and is comfortable identifying improvements and suggesting solutions
- Able to manage time effectively and adapt to changing priorities
- Maintains a calm and positive approach when working under pressure
- Experience in the motor or fleet industry is beneficial, but not essential
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.