Call Centre Nursing Executive
Job Description
Careers at CIC Insurance Group
At CIC Insurance Group, we believe our people are our greatest strength. For more than five decades, we have built a trusted brand founded on integrity, innovation, and customer focus. Our success is driven by passionate professionals who are committed to delivering excellence and creating meaningful impact in the communities we serve.
Why Join CIC?
At CIC, you are not just taking a job, you are building a career. We provide:
- Growth & Development: Continuous learning opportunities, professional development programs, and clear career progression paths.
- Innovation-Driven Culture: A dynamic environment that encourages creativity, collaboration, and forward-thinking solutions.
- Diversity & Inclusion: A workplace that values different perspectives and fosters respect and teamwork.
- Purpose & Impact: An opportunity to contribute to financial security and empowerment for individuals, families, and businesses across the region.
Our Culture
We foster a culture of accountability, teamwork, and excellence. Our teams are empowered to make decisions, drive change, and deliver value to our customers. At CIC, integrity is not just a principle it is a way of life.
Join Us
If you are passionate, driven, and ready to make a difference, we invite you to explore opportunities with us. Together, we can shape the future of insurance and financial services.
Build your future with CIC Insurance Group.
To provide general customer service in respect to medical business customers.
PRIMARY RESPONSIBILITIES:
- Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
- Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
- Issuance of both in and outpatient approvals for admissible requests for insured members.
- Communication to stakeholders on management of cases and financial liability through reports.
- Provide input for the customer service reports.
- Share daily/weekly and monthly reports as may be required from time to time.
- Participate in cost management initiatives/strategies that have been put in place by the business.
- Handle customer service issues and queries in a timely manner.
- Escalate Customer queries to the relevant job role if necessary.
- Maintain professional ambience within the office premises.
- Promote the organization’s customer service charter.
Minimum Qualification - Diploma in Clinical Medicine/Nursing (KRCHN)
Experience Required:
Three years of relevant experience in busy health environment
One year experience in a medical call centre management unit