Job Description
Careers at CIC Insurance Group
At CIC Insurance Group, we believe our people are our greatest strength. For more than five decades, we have built a trusted brand founded on integrity, innovation, and customer focus. Our success is driven by passionate professionals who are committed to delivering excellence and creating meaningful impact in the communities we serve.
Why Join CIC?
At CIC, you are not just taking a job, you are building a career. We provide:
- Growth & Development: Continuous learning opportunities, professional development programs, and clear career progression paths.
- Innovation-Driven Culture: A dynamic environment that encourages creativity, collaboration, and forward-thinking solutions.
- Diversity & Inclusion: A workplace that values different perspectives and fosters respect and teamwork.
- Purpose & Impact: An opportunity to contribute to financial security and empowerment for individuals, families, and businesses across the region.
Our Culture
We foster a culture of accountability, teamwork, and excellence. Our teams are empowered to make decisions, drive change, and deliver value to our customers. At CIC, integrity is not just a principle it is a way of life.
Join Us
If you are passionate, driven, and ready to make a difference, we invite you to explore opportunities with us. Together, we can shape the future of insurance and financial services.
Build your future with CIC Insurance Group.
Responsible for care facilitation/cost containment and call centre reachability.
PRIMARY RESPONSIBILITIES:
- Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.
- Monitor cost, average length of stay on inpatient cases.
- Issue guidance on Pre-authorized optical, dental and scheduled procedures
- Conduct Hospital visits whenever the insured members are hospitalized
- Respond to stakeholder inquiries on cases involving medical care management.
- Receive and respond to Medical emergency lines and ensure 24-hour coverage
- Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time
- Facilitate referrals and medical evacuations when need be.
- Monitor benefits utilization and share timely updates to the stakeholders.
- Prepare and share timely reports as may be guided.
- Minimum Qualification - Diploma in Nursing or Clinical Medicine
Two years of relevant experience in Care Management, medical claims and call centre