Billing & Revenue Operations Manager
Job Description
State Systems - Protecting Life & Property
State Systems, Inc. is growing and seeking highly motivated individuals to join our team! Founded in Memphis, Tennessee, we have grown our company to serve businesses and organizations in Tennessee, Mississippi, Arkansas, and Alabama.
Please review our open positions and apply to the positions that match your location and qualifications.
Company Profile
State Systems is a privately owned total protection company based in Memphis, Tenn., that seeks to embody its mission of protecting life and property into every client and product every day. Long-known in the Mid-South for its family owned leadership and life safety systems, the company’s longest-standing and best-known services – such as fire protection equipment, training and cleaning services – have been enhanced by new technology services such as network integration, structured cabling systems and wireless support.
By operating with the utmost integrity, offering superior products and excellent customer service, State Systems has positioned itself as a leader in numerous industries providing a wide range of products and services through four divisions: Fire Protection, Cleaning Services, Technology and Low Voltage. Each division features highly trained and industry-certified professional technicians to install and maintain your system to perform as specified.
With years of proven experience in designing and fitting clients with engineered systems, State Systems is committed to finding the right fire and life safety solution for you. Whether you need a standalone product or a custom-fitted total integration system, you can trust our team to provide top-of-the-line products backed by highly knowledgeable and dedicated staff.
What We Offer
Within the Southeastern region of the United States (including Tennessee, Arkansas, Mississippi, and Alabama) we offer:
Fire Protection Services – including design, installation, repair, and inspection of fire alarms, sprinklers, suppression systems, and more.
Pressure Washing – especially equipment, floors, concrete, kitchen vent hoods and more for commercial buildings.
Security Systems – which encompass access control systems, burglar alarm systems, and video surveillance.
Communication Solutions – including commercial sound systems, paging & intercom systems, nurse call systems, and more.
Network Infrastructure Services – structured cabling and wireless site surveys.
Our Locations
Memphis, TN Office:
1861 Vanderhorn Dr, Memphis, TN 38134
Columbia, TN Office:
2212 Denise Dr, Columbia, TN 38401
Tenn-Ky Automatic Sprinkler Co:
427 Church St, Goodlettsville, TN 37072
North Little Rock, AR Office:
5200 Northshore Drive, Suite C, North Little Rock, AR 72118
Lowell, AR Office:
204 Commercial Ave., Lowell, AR 72745
Huntsville, AL Office:
3215 6th Ave SW, Huntsville, AL 35805
Tupelo, MS Office:
615 Robert E. Lee Drive, Tupelo, MS 38803
Billing & Revenue Operations Manager
Location: Houston, TX (2950 N Loop W, Suite 800, Houston, TX 77092)
Schedule: In-office 4–5 days per week
Travel:
Memphis, TN – 2x per month for the first 3–4 months
Denver, CO – 1x per month for the first 3–4 months
After six months: approximately every other month
Company: State Systems, Inc.
About the Role
Join a leader in life safety as our Billing & Revenue Operations Manager, where you’ll oversee all billing and accounts receivable processes, strengthen financial workflow efficiencies, and ensure the accuracy and integrity of revenue-related activities across the organization.
In this role, you'll shape the billing function from a strategic perspective—establishing SOPs, optimizing processes, enforcing compliance standards, and driving timely, precise invoicing for construction, service, and commercial accounts. This position is ideal for an experienced billing leader ready to bring structure, elevate performance, and build a best-in-class revenue operation across a multi-state footprint.
What You’ll Do
Leadership & Department Oversight
Lead the billing and AR function, setting clear expectations, standards, and priorities.
Develop, implement, and refine standard operating procedures (SOPs) to ensure accuracy, efficiency, and consistency.
Strengthen internal controls related to billing, collections, and AR workflows.
Build a culture of accountability, continuous improvement, and operational excellence.
Billing & Technical Responsibilities
Oversee all construction, service, and commercial billing, ensuring timely and compliant invoicing.
Ensure billing aligns with contracts, job-cost documentation, and project requirements.
Direct AR activities, including customer outreach, account reconciliation, and basic collections.
Track, analyze, and report on weekly and monthly KPIs related to billing accuracy, invoice timeliness, AR aging, cash flow, and collection performance.
Prepare KPI dashboards and performance summaries for leadership review.
Identify process gaps and implement improvements to streamline revenue operations.
Communication & Cross-Functional Support
Collaborate with Project Managers, Service Managers, Sales, and Finance to resolve discrepancies and improve billing accuracy.
Serve as a key partner in ERP usage and data quality for all billing-related modules.
Communicate priorities, issues, and workflow needs clearly and proactively across departments.
What We’re Looking For
Bachelor’s degree in Accounting or related field required.
CPA not required, but a plus.
10+ years of billing experience, including construction, commercial, or service environments.
5–10 years managing billing and AR teams.
Strong project/progress billing experience required.
Proven success creating, implementing, and maintaining SOPs.
Strong analytical, reporting, and KPI-driven performance management skills.
Experience with collections processes and customer account resolution.
Exceptional communication, leadership, and organizational abilities.
Ability to work at a computer for extended periods.
Ability to work on-site in Houston 4–5 days per week and travel as required.
Compensation & Benefits
Salary: $85,000 – $100,000 annually
Job Type: Full-time, Monday–Friday
Benefits We Offer:
401(k) & 401(k) matching
Health, dental, and vision insurance
Life and voluntary insurance options
Employee Assistance Program
Flexible Spending & Health Savings Accounts
Paid time off & holiday pay
Professional development assistance
Referral program
Opportunities for advancement
Accident, critical illness & hospital indemnity benefits
Wellness benefits
Biweekly pay
Company Overview
State Systems is a privately owned total protection company based in Memphis, TN, with locations in Memphis; North Little Rock, AR; Lowell, AR; Middle Tennessee; Huntsville, AL; Tupelo, MS; and Houston, TX. For decades, we have embodied a mission of protecting life and property by providing industry-leading fire protection, low-voltage systems, cleaning services, and technology solutions.
Our administrative, technical, and project teams deliver superior service backed by extensive training, certifications, and a relentless commitment to quality. Whether it’s a stand-alone project or a fully integrated system, customers trust State Systems for reliability, expertise, and integrity.
Join a Leader in Life Safety
If you're ready to elevate the billing function, own performance metrics, and play a key role in the financial success of a growing organization, we want to hear from you. Apply today and grow with a company that values leadership, accuracy, and operational excellence.
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Equal Opportunity Employer: State Systems, Inc. is an Equal Opportunity Employer committed to diversity and inclusion. M/F/Disability/Veteran