COORDINATOR, SERVICE AND PARTS

Position Functions: · Generate, monitor, and close repair orders with accuracy, ensuring all documentation, service tracking, and supporting records are complete. · Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution. · Provide timely updates to drivers on repair status and assist with identifying service needs in a professional and courteous manner. · Monitor repair progress, collaborate with shop management, and resolve delays or issues related to parts or repair orders. · Issue correct tractor and trailer parts to technicians, recording all transactions to the appropriate repair orders. · Order required parts from approved vendors when not available in stock and ensure timely procurement and delivery. · Receive, stock, and organize incoming parts shipments, maintaining a clean and orderly warehouse and office environment. · Maintain up-to-date service files, technical bulletins, and department records for shop reference. · Provide phone and office coverage, assist with department files, and ensure continuous workflow support. · Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow directives in their absence. · Perform additional duties as assigned to support overall service and parts operations. · Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce. · Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice. · Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations. · Performs other duties as assigned.