Consultant, Associate

Department: Infor Consulting Services

Employment Type: Full Time

Location: Manila

Description

A Typical Day in the Life Includes:

• Work as an integral part of the Global IMS delivery team, recommending innovations and process improvements to enhance overall efficiency. 
•  Handle service requests while maintaining communication with customers. 
•  Support basic analysis and remediation of monitoring alerts. 
•  Follow established best practices and standards in service delivery, under supervision. 
•  Leverage available tools and work instructions to identify problems, investigate causes, and recommend solutions to address common failures. 
•  Assist in the development and maintenance of processes documentation, work instructions, and alert remediation steps. 
•  Maintain and expand knowledge and expertise related to Infor products and applications, customer accounts, processes, and the applications that support these processes. 
•  Being flexible and available to work US shift including weekends and holidays, as required. 

Basic Qualifications:

•  A recent graduate or with up to 2 years of experience, holding a degree in Information Technology, Computer Science, Accountancy, Finance, Industrial Engineering, or a related field. 
• Proficient in English with outstanding communication, presentation, organizational, and planning skills. 
•  A proactive attitude with strong analytical skills and a passion for learning and growth. 
•  Ability to manage various tasks simultaneously and prioritize them efficiently. 
•  Excellent customer service orientation. 
•  Open to working on permanent nightshift schedule
•  Open to work on weekends, rest days, and holidays.

Preferred Qualifications:

• Technical or engineering educational background
• Technical mindset as an individual
• Prior exposure to IT, systems, or service-oriented environments
• Flexibility and adaptability in rapidly changing workloads