Regional Information Technology (IT) Manager
Job Description
The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Information Technology (IT) team as:
Regional Information Technology (IT) Manager
JOB SUMMARY:
The Regional Information Technology (IT) Manager provides technical support services to internal users, troubleshooting issues related to computers, network devices, application software, and mobile devices across a specified region. This role also supports the rollout and training of new projects and technology and participates in other technological support processes to ensure effective system use and a positive user experience.
ESSENTIAL JOB FUNCTIONS:
- Manage and implement regional end-user computing activities
- Implement and maintain regional end-user computing systems
- Liaison between the application and network infrastructure divisions to facilitate effective communication and collaboration, ensuring both teams are aligned on project goals and timelines.
- Provide technical support and deliver guidance and training on the effective use of end-user computing systems and related technologies
- Ensure the security of end-user devices and protect company data.
- Work with applicable business units to identify, recommend and implement areas of improvement for automated workflow and procedures.
- Work with vendors on performance issues, support tickets, enhancements and upcoming releases.
- Work to optimize underutilized software/applications.
- Own regional incident and service request queues; monitor aging tickets, redistribute load, and intervene on stalled or at-risk items
- Facilitate operational alignment between regional teams and central Information Technology operations to ensure consistent execution of enterprise policies and processes
- Manage regional technology assets, including physical inventory, spare equipment pool, and hardware logistics, in coordination with procurement and facilities teams
QUALIFICATIONS:
Education/Certifications:
- Bachelor’s degree in Information Technology or related field or equivalent experience
- 8 years of IT experience related to support, implementation, or administration
- Related certifications a plus
Skills/Knowledge:
- Demonstrated knowledge of SaaS, Infrastructure, and computing architecture
- Strong communications skills, both written and verbal; capable of conveying information clearly to team members, leadership, customers, and external vendors/suppliers
- Proven problem solving and analytical skills, with the ability to navigate ambiguity and change while keeping teams and strategic initiatives on track
- Solid organizational skills and attention to detail. Ability to prioritize multiple tasks/projects and meet commitments; able to create clarity about what success looks like and achieve results
- Proficient in Microsoft Office Suite: Word, Excel, Outlook, One Note, PowerPoint; ability to create clear and informative documentation and diagrams
Physical Demands and Work Environment:
- Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time
- Ability to spend brief period of time walking and in low postures such as crouching, kneeling, and stooping under desks and equipment
- Ability to lift, move, pull, push, raise, lower, and carry equipment up to 25 pounds
- Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
- Work is performed primarily in a professional office environment
- Ability to participate in rotational on-call schedule to provide support outside of normal business hours (evenings and weekends)
Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential job functions.
What we will bring to the table:
We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:
> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
> Medical, Dental, and Vision Insurance and Flexible Spending Plan
> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
> Education and Tuition Reimbursement
> Employee Assistance Program for our employees and their immediate family members
We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.
The salary range for this position is $80,000 to $130,000 a year commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.
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