Customer Solutions Specialist

Customer Solutions Specialists will serve as the customer’s main point of contact as it relates to Inbound & Outbound Shipments and Inventory related questions. By interfacing with the Customers, the Ravago Baytown Warehouse Team and carriers, the CSS is responsible for ensuring shipment deadlines are met on time and with proper documentation.     Key Areas of Accountability for Customer Solutions Specialist:    The Customer Solutions Specialist is the main point of contact for their assigned external customers.   Primary responsibilities include:  Build sustainable relationships and trust with customers through open and interactive communication.  Be an advocate for the customer by understanding customer needs/concerns and pro-actively following up to resolve any customer issues and concerns  Spearhead the resolution of customer inbound/outbound shipments and inventory issues  Respond promptly to customer inquiries  Collaborate with the Quality Coordinator in conducting investigations and in the creation of preventative and corrective action plans for any customer related discrepancies, claims or complaints  Receive, process, and follow-up on all customer orders (inbound and outbound) by entering the necessary data elements in Ravago Baytown’s Warehouse Management System (WMS) and NEO system  Check system for adequate inventory and subsequent product allocation for outbound shipments  Assist Customers in establishing, adjusting, or meeting deadlines  Schedule inbound/outbound shipment appointments by interacting with Transportation companies  Monitor the customer’s orders from the time they are received until they are loaded and gone to ensure on time shipment of domestic orders and on time in gating of export containers  Monitor and communicate any product needs with the PBS and Production teams for pending allocation  Escalate any inventory or order issues to appropriate stakeholder.  Work with customer on order revisions due to inventory or timing issues  Generate loading and unloading shipment packets for Warehouse Personnel  Work with Team Leads and Warehouse Leads to ensure the warehouse has the necessary information for orders to be loaded/unloaded in a timely and accurate manner to meet order deadlines.    Initiate/Close Customer’s Inventory Title Transfers  Reconcile all shipments and open issues by close of business daily.  Provide accurate, valid, and complete information using the right methods and tools to appropriate persons as required.  Train and cover gatehouse as needed  Cross-train to ensure desk coverage within department  Must be able to follow work instructions and safety procedures  Any additional duties as assigned    Contacts:  Internal:  Inventory & Quality Team, Transportation Teams, Warehouse Leads, Gate Attendant  External:  Customers, Customer’s Transportation Teams, Transportation Companies    Skills – Knowledge:   Excellent communication skills, both written and verbal  Proficiency in Microsoft Office: specifically, Outlook, Word, and Excel with the aptitude to quickly learn and understand additional applications  Willingness to adapt in an evolving environment  Ability to maintain high level of organization and prioritization  Strong phone etiquette and active listening skills  Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and the organizations.  Proven ability to work well within a team and promote strong working relationships meanwhile, maintaining professional attitude and positive outlook  Capacity to produce a large quantity of error free work in a timely fashion  Special Role Requirements:  CAN-DO Attitude  Must possess excellent interpersonal skills  Innate sense of urgency that provides proactive and consistent work  Excellent Multitasking ability  Proactive, Approachable, and Accountable  Functional knowledge of a warehouse environment  Work well under pressure  Flexible / Adaptable  Problem-solving Skills  Ability to gain commercial perspective while successfully executing job role  Able to efficiently work under minimal supervision  Minimum 2 years of experience in a customer service / receiving role  Inventory Experience    Physical Requirements:  Work in a seated position for extended periods of time.  Ability to work in a fast-paced office setting.    Location:  Baytown, TX