Lead - Dialer Administration

Dialer Administrator gets to:

• Perform daily uploads, downloads, and importing of dialer schedules.
• Document activities for outbound dialer.
• Analyze dialer-output data to identify potential problems/issues.
• Run payment reports regularly
• Create and update dialing campaigns. Filter, list strategies and reports.
• Monitor and adjust performance of the dialer systems.
• Complete other duties as assigned by the markets.

Our most successful candidates will have:

• Intermediate to advanced proficiency level with Microsoft Excel
• Working knowledge on a dialer system and auto-dialer operation/concepts
• Working knowledge on basic statistics and ability to comprehend and analyze dialer-output data
• Basic understanding of database-design principles, data structures and optimizations
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Internal:

• Must have FY25 PDP rating of Exceeds Expectations (4) or Outstanding (5)
• Tenure of at least 18 months
• No Active DA