Job Description
Provides direct and general supervision to games staff in order to ensure effective and efficient gaming operations. Creates and ensures dealers are providing an entertaining and energetic atmosphere while maintaining game security and developing customers.
HOW YOU WILL CREATE THE EXTRAORDINARY
(The following statements are intender as general illustrations of the work in this job class and are not all inclusive for specific positions).
1. Staff, schedule, evaluate, train, develop, monitor and lead team members in such a manner to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.
2. Motivate and supervise staff in order to ensure that team members receive adequate guidance and resources to accomplish established departmental and guest service objectives.
3. Assist with procedures, trains, schedules and evaluates team members in keeping with company and departmental directive, policies and procedures.
4. Report shift activity on a daily basis in the poker log book and coordinates with other shifts.
5. Observe players’ behavior for signs of cheating such as marking, switching, or counting cards, notify security staff of suspected cheating.
6. Evaluate guest play and extend complimentary services to support extended play.
7. Resolve customer and team member complaints.
8. Explain and interpret house rules, such as poker rules and betting limits, for patrons.
9. Ensure procedures for opening and closing of the poker room are followed according to established procedures.
10. Assist with determining how many poker tables to open each day and schedule staff accordingly.
11. Perform other duties as assigned by management. Must be able to work a flexible schedule including late nights, weekends and holidays as needed.
WHAT YOU WILL NEED
Must be able to obtain and maintain valid gaming license
• Demonstrated knowledge of various table games/poker and previous table games supervisor experience
• Displays excellent verbal and written communication skills
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.
These skills and abilities are typically acquired through at least 2 years experience directly related to the accountabilities specified.
ADDITIONAL REQUIREMENTS
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.