Job Description
The primary responsibility of the Food Server is to provide prompt, courteous service to hotel patrons and ensure the guests receive a pleasurable dining experience.
Acknowledge customer immediately with a smile
Inform guests of any specials and have a full understanding the menu to answer any questions
Take beverage order and serve in a timely manner
Ensure food order is correct before serving to the guests
Monitor tables closely and be attentive to guests’ needs
Clear empty plates and glasses from tables and place quickly in bus carts
Prepare sections and side stations, making sure tables are cleaned and set properly
Prepare silverware neatly and quickly at table. Clean area when finished preparing.
Make sure all areas are clean and free of debris
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned
- Work requires 6 months previous food server experience
- Must be at least 21 years of age
- Work requires effective communication in English, both verbal and written form in a professional manner
- Must present a neat and professional appearance
- Work requires interactions with customers, public and co-workers
- Work requires teamwork with other staff members
- High School diploma or equivalent
Fast paced, high volume environment involving constant public
Requires carrying serving trays weighing up to 15 lbs. and may require lifting bus tubs weighing up to 40 lbs.
Must be able to tolerate secondary tobacco smoke
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.