Customer Support Specialists (Perm Hire)

Job Summary:

Supports various levels of Payroll or HR clients to provide prompt and thorough responses to all types of service inquiries for Major Account clients. Provides support to application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives. Develops and maintains effective verbal and written communication with all parties. Works with internal technical support, various production departments and additional Service hubs as needed to identify a resolution. Monitors open client issues until successful completion. Escalates irresolvable or concerning issues to management as appropriate. Ensures World Class Service client satisfaction on each transaction. Plays an important role in client retention for the region, including identifying clients-at-risk. Continually upgrades knowledge and skill base relating to new product rollouts, existing products and statutory/legislative changes.

Ability to learn new and complex product and software related information in both a classroom and in a hands-on environment and the ability to take basic concepts and apply them to new and more complex situations.

 The ability to seek out answers, solutions, and positive outcomes for both the client and ADP.

Comfortable in multiple systems

Ability to maintain composure in stressful, unexpected circumstances; not easily taken off course; ability to be a calming or settling influence.

Learning agility and the self-awareness to recognize the need for behavioral change.

Problem solving and negotiation skills

Excellent communication skills, both verbal and written

 

Behaviors:

Open to Feedback, change and learning new things

Adaptable, Reliable

Interpersonal skills – relates well with others

Independent – able to work on their own – self reliant

 Can work in the gray

Wins the client over

Cares about what they are doing, takes pride in their work

Good communicator/Impactful

Shares knowledge

Work with minimal direction

Calm, Focused, Resilient

Ability to set reasonable expectations

call me directly at 630 473 6464. Talk to you soon