Associate Manager, Technical Services ( Contract)

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.Our high-performance culture is driven by our values.  We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. As the Associate Manager over Technical Services, you will manage a team of Technical Specialists who deliver ethics and compliance product solutions to our customers. You will manage the day-to-day operations of the migration team to ensure timely completion of all work cases while maintaining an excellent standard of quality during this 18-month engagement.In this hands-on role, your skills in personnel management, quality assurance and work prioritization/triage will be critical for the team’s success. You will also collaborate with other managers and cross-functional team members to set daily and weekly organizational priorities for customer work completion.You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success.  Join us and help shape what’s next!What you’ll get: Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.What you’ll do:Manage the day-to-day operations of the Technical Specialist teamSet expectations, prioritize case load and motivate team members to deliver quality work on-time, ensuring the team consistently meets or exceeds targets for all KPIsFollow established processes and hold teams accountable to maintain highest level of code developmentAssess team members performance, professional development and progress toward initiatives, providing feedback and assistance for day-to-day activitiesRecruit, hire and on-board new staff members as neededInitiate continual improvement of team processes, standards, methodologies and tools with a focus on scalability and qualityMonitor team related metrics, ensuring data capture is consistent and report monthly metrics to managementManage expedites, approvals, and escalationsBe present in the NAVEX office at least 2 days per weekBe available for collaboration during your assigned shift (overnight)Occasional travel may be requiredWhat you’ll bring:2+ years of related professional experience required1+ years effectively managing, leading and motivating direct reports preferredProficiency in Microsoft Windows, Microsoft Office and other web-based software tools; Salesforce or other CRM highly desiredThe ability to effectively manage, organize and prioritize multiple projects, including developing project objectives, prioritizing project responsibilities, delegating tasks, executing project deliverables, and tracking and measuring projects to successful completionThe ability to foster valued customer relationshipsGood business judgment with a high level of attention to detail, excellent follow through and reliabilityCulture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-throughAI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomesFuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core valuesOur side of the deal: We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.The starting pay rate for this role is 2,525,000 INR per annum with 5% MBO. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.