Head of CDD

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are seeking a Senior HNW CDD Specialist to support the Prudential High Net Worth (HNW) and Bermuda business. The role is responsible for overseeing first-line customer due diligence activities for HNW business, including Bermuda, ensuring compliance with applicable AML/CFT, sanctions, and regulatory requirements while supporting a seamless onboarding experience.

The role acts as the primary escalation point for complex and high-risk customers, including trusts, family offices, offshore entities, premium financing arrangements, and UHNW ownership structures. As a first line of defense, the Senior HNW CDD Specialist works closely with Case Management, Underwriting, Distribution, and Compliance teams to balance customer experience with robust risk management.

Customer due diligence & risk assessment

• Lead customer due diligence reviews for HNW policies, including Bermuda-based policies
• Conduct customer risk assessments and determine the appropriate level of due diligence required
• Review source of wealth, source of funds, beneficial ownership, and ownership structures
• Perform sanctions, PEP, adverse media, and jurisdictional risk screening
• Conduct Enhanced Due Diligence (EDD) activities where required

Complex case review & escalation

• Serve as the first escalation point for high-risk and complex cases
• Assess trusts, family offices, premium financing arrangements, and offshore structures
• Identify and escalate indicators of potential money laundering, terrorist financing, fraud, or sanctions concerns
• Liaise with Compliance and Legal teams on unusual structures or higher-risk relationships

Governance and quality assurance

• Ensure consistent application of AML/CFT policies, procedures, and onboarding standards
• Conduct quality reviews on completed CDD assessments
• Maintain complete and audit-ready documentation and evidence trails
• Support regulatory reviews, audits, and remediation activities

Stakeholder coordination

• Partner with Case Managers to ensure CDD processes are conducted in alignment with the outlined onboarding processes
• Work closely with Underwriters to ensure CDD requirements are satisfied prior to policy issuance
• Liaise with Distribution teams to ensure Distribution teams have clarity on CDD requirements and documentation expectations as part of customer onboarding process
• Maintain trusted working relationships across Operations, Compliance, Distribution, and Underwriting

Team leadership & operational excellence

• Provide guidance and coaching to HNW CDD Specialists
• Identify opportunities to improve processes, controls, and customer experience in relation to CDD processes
• Contribute to operational projects and process enhancement initiatives for CDD processes

Requirements & Qualifications

• University graduate, preferably in Business, Risk Management or a related discipline
• 7–10+ years of AML/KYC/CDD experience within insurance, private banking, wealth management, trust, or financial services environments
• Significant experience assessing HNW/UHNW customers and complex ownership structures
• Strong knowledge of AML/CFT, sanctions, PEP, adverse media, and customer risk assessment frameworks
• Experience reviewing trusts, family offices, premium financing arrangements, and offshore entities preferred
• CAMS, ICA, ACAMS, or equivalent qualification preferred
• Strong analytical, investigation, stakeholder management, and decision-making skills

Preferred Attributes

• Strong judgement in balancing customer experience and risk management
• Experience operating within international or cross-border HNW environments
• Continuous improvement mindset with strong attention to detail
• Ability to coach and develop junior team members

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.