Product Operations & Best Practices Lead

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Product Operations & Best Practices Lead

Our firm’s evolution mirrors the story of global finance adapting to navigate the challenges of expanding markets. Navigating these challenges requires someone who is driven to get things done and views obstacles as an exciting challenge that demand a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s growth. Today, just as when our doors first opened over 200 years ago, partnership represents more than just a form of ownership. It’s our entire approach to doing business – one we believe is unique in the industry.

Brown Brothers Harriman is currently recruiting for a Product Operations & Best Practices Lead to join the Product Transformation Discipline within the Investor Services business.  This is a high-impact leadership role to define how product excellence is operationalized across the organization. You will design, embed, and scale the operating model that enables product transformation and connecting strategy to execution through standards, governance, and ways of working.

In this role, you act as the central integrator across the Product organization, translating strategy into execution and ensuring teams operate as a cohesive, high-performing system.

Key responsibilities:

Discipline Partnership & Operating Strategy

• Partner with the Head of Product Transformation to advance product management practices, client-centric decision-making, and product excellence.
• Own and evolve the end-to-end operating model, connecting discovery, design, research, prototyping, delivery, and portfolio management into a unified system, while partnering with sub-function leads who owns the depth of practice in their domains.
• Translate the transformation strategy into the rituals, standards, and governance that drive accountability across the Product ecosystem.
• Establish shared standards, taxonomy, templates and definitions of success that allow product teams to operate consistently and effectively.
• Define and lead cross-functional planning cadences, decision forums and governance structures clarifying decision rights, escalation paths to accelerate execution across the broader product organization.
• Drive adoption of new ways of working across product teams and partner functions through structured change management, targeted enablement and stakeholder engagement.
• Build and sustain communities of practice and knowledge-sharing forums that reinforce learning and drive consistency.
• Define and track KPIs that measure the effectiveness of the operating model and overall discipline health. Use insights to continuously refine practices and inform Product Transformation priorities.

Product Capability & Talent Development

• Build and operationalize product competency models, role definitions, and capability frameworks, supported by learning, talent development, communities of practice, and knowledge-sharing forums.
• Partner with Human Resources to set development standards and align capability development with performance management.
• Establish principles and standards for equitable, inclusive-by-design allocation of upskilling opportunities and for structured learning journeys ensuring consistency without removing functional ownership of development.
• Promote excellence in experimentation, data-driven decision-making, and strategic product leadership.

Knowledge and skills

• 20+ years in financial services or a regulated environment with strong exposure to asset servicing or asset management

• Proven track record of establishing or scaling models or transformation initiatives in complex, matrixed organizations.
• Exceptional ability to influence senior stakeholders without direct authority across functions (HR, Risk, Compliance, Legal, Technology).
• Strong change-management and adoption expertise.
• Deep understanding of modern product practices and the ability to translate them into scalable frameworks.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

   

Salary Range

MA: $200,000 - $260,000 base salary + annual target bonus

NY/NJ: $200,000 - $260,000 base salary + annual target bonus

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. 

 

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.