Insurance Administrator

We are seeking a part-time Insurance Administrator to join our friendly and supportive veterinary hospital team, working across our Brighton and Peacehaven sites. Our Brighton Clinic is based within our flagship hospital in central Brighton. The clinic provides a comprehensive range of general practice veterinary services including medicine, surgery, radiography, CT, ultrasound and dentistry along with the support of nursing clinics - all bolstered by excellent hospital facilities.

 

Patients of our Brighton clinic can also benefit from the on-site support of Brighton Veterinary Referrals if additional expertise is required. Our beautiful Peacehaven Clinic delivers advanced general practice services to clients on the coast, but clients also benefit from the skill sets and facilities available at the Brighton hospital if required. 

 

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

This is a transitioning role, created to ensure a smooth handover as our current Insurance Administrator gradually reduces their hours ahead of retirement. Full training and support will be provided during this period.

You will play a vital role in supporting our clinical and client care teams by managing insurance claims efficiently and compassionately. Responsibilities will include:

Key Responsibilities:

 

*Processing and submitting veterinary insurance claims
*Liaising with insurance companies, clients, and internal teams

*Ensuring accuracy and compliance with insurer requirements

*Maintaining organised and up-to-date claim records

*Providing clear, empathetic communication to clients throughout the claims process

 

 

We’re looking for someone who is:

*Highly organised with excellent attention to detail
*Confident communicating with clients and external organisations
*Comfortable managing workloads independently
*Experienced in insurance administration and/or veterinary practice (preferred but not essential)
*Calm, professional, and empathetic in a client-facing environment

Previous experience in a veterinary or medical setting would be advantageous, but full training will be provided for the right candidate.

At inspiring vet care, we’re committed to supporting your ongoing development and wellbeing. When you join us, you’ll benefit from: 

 

* A key client-facing role within a supportive and collaborative practice team 

* Clear career pathways with progression opportunities within client care and practice leadership roles 

* Ongoing learning and development supported by experienced colleagues and practice teams 

* A values-led culture focused on care, community, and continuous improvement