Job Description
会社概要 Resources is the backbone of Publicis Groupe, the world’s third-largest communications group
Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies
We provide technology solutions and business services including finance, accounting, legal,
, procurement, tax, real estate, treasury, and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients
In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development
We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe
With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients. 概要 Position: IT Support Engineer (Internal Help Desk) – Global Company Job Description: We are looking for an experienced IT support engineer to handle internal IT support as part of a global team
You will be responsible for daily support tasks such as Wi-Fi issues, Outlook problems, PC/printer setup, and account management
: • Provide IT help desk support to internal users (onsite/remote) • Set up and troubleshoot Windows / macOS PCs • Support Office 365 apps (Outlook, Teams, SharePoint, OneDrive) • Configure and maintain Canon multifunction printers • Manage devices using Intune / MDM • Handle access management through Azure AD / SSO • Perform asset management and ticket system tasks • Support Cisco Webex / TelePresence • Communicate with the global team in simple English Required
: • Hands-on experience with Windows Intune / MDM • Support experience with Windows 10/11 and macOS • Experience using Microsoft Office 365 • Practical experience with Azure AD / SSO • Troubleshooting experience with Canon printers • Experience with ITSM / ticket management systems Desired Traits: • Strong troubleshooting and problem-solving skills • Able to explain issues clearly to non-technical users • Can prioritize tasks in a busy environment • Works independently • Comfortable working in a global environment ONsite IT support , Windows and MAC proficiency , Work with team